Installing Cute Live Support

This guide shows the steps to install Live Support standalone application.

1. UNZIP

Unzip the zip file and create an application or virtual directory pointing it to the 'CuteLiveSupport\Web' folder (located in the archive).

2. SETUP DATABASE

Run the "SQLScripts\CuteLiveSupport.sql" script against your SQL Server to create the necessary tables.
Update the web.config to use your custom connection string.
<add key="ConnectionString" value="server=(local);database=CutePortal;uid=test;pwd=test"/>

3. SETUP Email/SMTP

Modify CuteChatMail.config file to use your custom email address and SMTP server.

4. SETUP Live Support Operator application

The Live Support Operator application (LiveSupportOperatorClient.msi) should be installed on all operator's machines.

5. LOG IN as an operator

Default username/password combination is "admin/admin".

When you initially open the program you will see the screen below:

Web service Url: The Url of your website which contains CuteSoft_client folder.
User name: The operator user name.
Password: The operator password.
Remember password: Check this box, if you want to save this password for next login.

Important note about Web service Url
You must upload your CuteSoft_client folder to this exact location. For example, if the folder is located at http://yoursite.com/livesupport/CuteSoft_Client, then the URL here is http://yoursite.com/livesupport. Incorrect URL can cause exceptions.

6. CREATE new operators and departments

Dashboard Panel: http://yoursite.com/livesupport/Manager.aspx
Adding operators: http://yoursite.com/livesupport/ManageUsers.aspx
Adding departments: http://yoursite.com/livesupport/ManageDepartments.aspx
Adding administrators: http://yoursite.com/livesupport/ManageAdministrators.aspx
CuteLiveSupport console: http://yoursite.com/livesupport/CuteSoft_Client/CuteChat/SupportAdmin/