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new admin logins not working

Last post 03-05-2013, 8:08 PM by Kenneth. 1 replies.
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  •  03-04-2013, 5:26 PM 76977

    new admin logins not working



    I am trying the demo version of live support.  I make a new user and assign them the role of admin.  WHen I log out and try to login as the new admin, it doesn't work.  I can login but I can't access any manage pages nor see the dashboard link in the header.  Is it something I'm doing wrong? 

  •  03-05-2013, 8:08 PM 76983 in reply to 76977

    Re: new admin logins not working

    Hi ppham,


    Please open the web.config, find the line below and remove it. it should work.


    <add key="DefaultAdminUsername" value="admin" />            





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