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have problem with live support

Last post 09-18-2012, 1:36 PM by Kenneth. 1 replies.
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  •  09-18-2012, 8:17 AM 74675

    have problem with live support

    hi

    i've installd cutesoft, it was working fine but after a few days it happened:

    error :

    [XmlException: Data at the root level is invalid. Line 1, position 1.] 
    System.Xml.XmlTextReaderImpl.Throw(Exception e) +73
    System.Xml.XmlTextReaderImpl.Throw(String res, String arg) +122 
    System.Xml.XmlTextReaderImpl.ParseRootLevelWhitespace() +4076201 
    System.Xml.XmlTextReaderImpl.ParseDocumentContent() +189 
    System.Xml.XmlTextReaderImpl.Read() +145 
    System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace) +114 
    System.Xml.XmlDocument.Load(XmlReader reader) +114 System.Xml.XmlDocument.Load(String filename) +128 
    CuteChat.ChatSystem.GetStrings(String culture) +488 
    CuteChat.ChatPageBase.Render(HtmlTextWriter writer) +72 
    System.Web.UI.Control.RenderControlInternal(HtmlTextWriter writer, ControlAdapter adapter) +27 
    System.Web.UI.Control.RenderControl(HtmlTextWriter writer, ControlAdapter adapter) +100 
    System.Web.UI.Control.RenderControl(HtmlTextWriter writer) +25 
    System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +3060
    it is on  a (plesk  controlled) host.

    could u please tell me what can I do? 

     

  •  09-18-2012, 1:36 PM 74679 in reply to 74675

    Re: have problem with live support

    Hi mahdionnet,

     

    1. Try delete the old "CuteSoft_Client" folder and re-deploy it again.

     

    2. If steps 1 does not work, try re-install the database for the CuteLiveSupport.

     

    3. If still does not work, please send me your test site url. So we can check it for you directly.

     

    Regards,

     

    Ken 

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