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Cute may be IDing an IE browser as a Gecko browser

Last post 09-13-2012, 2:13 PM by BigDave. 2 replies.
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  •  09-12-2012, 5:03 PM 74635

    Cute may be IDing an IE browser as a Gecko browser

    We have a single user that is having problems loading CUTE content on her laptop.  If she uses another laptop, everything works fine.  We are checking her IE install settings , but we also noticed this difference in one of the script tags that was generated by CUTE:

     

    Page that does not work:

    Cute/CuteSoft_Client/CuteEditor/Load.ashx?type=scripts&file=Gecko_Loader">

     

    Page that works fine: 

    Cute/CuteSoft_Client/CuteEditor/Load.ashx?type=scripts&file=IE_Loader">

     

    Can you give us any info as to how CUTE would Identify an IE browser as a Gecko browser?   Are there particular settings I should check?

     

    Thanks much!

     

    Dave 

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  •  09-12-2012, 7:58 PM 74636 in reply to 74635

    Re: Cute may be IDing an IE browser as a Gecko browser

    Dave,

     

    Please ask your customer to check what 'useragent' of his IE browser ,

     

    by browsing this website :

     

    http://whatsmyuseragent.com/ 

     

    And then post the useragent here .

     

    I think the IE's useragent string is modified by some software . 

     

    Regards,
    Terry 

  •  09-13-2012, 2:13 PM 74644 in reply to 74636

    Re: Cute may be IDing an IE browser as a Gecko browser

    Thank you for that pointer - the whatsmyuseragent site identified the fact that they had Chrome Frame installed, unbeknownst to them.  We uninstalled that, and everything is working.

     

    Thanks for your help!

     

    Dave 

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