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Can't change font color of text in Internet Explorer...

Last post 07-05-2011, 10:05 PM by cutechat. 11 replies.
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  •  12-30-2010, 5:10 PM 65558

    Can't change font color of text in Internet Explorer...

    Hi -
     
    We are having a strange problem in Internet Explorer (IE8) and I have been able to duplicate the issue using the demo on your site.  When I highlight content and try to change the font color, sometime it isn't the selected content that changes color but content to the left of it.  (Sometimes immediately to the left and sometimes 10-15 characters away. )  There doesn't seem to be any rhyme or reason to it.
     
     I am including the HTML we are using below... It is an HTML email.
     
    Any help would be greatly appreciated!!!!
     
    Thanks!
     

     

    <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
    <html xmlns="http://www.w3.org/1999/xhtml">
    <head>
    <meta http-equiv="Content-Type" content="text/html; charset=utf-8" />
    <style type="text/css">

    A:link {text-decoration: underline; color: #588db1;}
    A:visited {text-decoration: underline; color: #588db1;}
    A:active {text-decoration: underline; color: #588db1;}
    A:hover {text-decoration: underline; color: #588db1;}
     
    </style>
    </head>
    <body text="#555553"  link="#588db1"  vlink="#588db1" alink="#555553" bgcolor="#eadab7" style="background-color:#eadab7">
    <a name="top"></a>
    <center>
    <div align="center">
      <table cellspacing="0" cellpadding="0" width="100%" height="100%"  bgcolor="#eadab7" border="0" style="background-color:#eadab7">
        <tr>
          <td align="center"><br />
          
            <br />
    <table cellspacing="0" cellpadding="0" width="666" bgcolor="#ffffff" border="0">
                    <tr>
                      <td><table cellspacing="0" cellpadding="0" width="666" bgcolor="#ffffff" border="0">
                            <td align="center" height="20" bgcolor="#afcd6f" colspan="4">&nbsp;</td>
                        </tr>
                        </table>
                        <table cellspacing="0" cellpadding="0" width="666" bgcolor="#ffffff" border="0">
                          <tr>
                           
                            <td valign="top" width="25">&nbsp;</td>
                            <td valign="top"  style="FONT-SIZE: 12px; font-family:Trebuchet MS, Arial, Helvetica; color:#555553" align="left">
                            <br /><br /><br />
                            <span style="FONT-SIZE: 24px; font-family:Trebuchet MS, Arial, Helvetica; color:#9cbc61">Goings on around!</span>
                            <br />
                            <br />
                            <b>Check out our latest Newsletter and some of the great events happening at this summer!</b>
                            <br />
                      
                            <ol>
                            <li><a href="#1">Item 1</a></li>
                            <li><a href="#2">Item 2</a></li>                     
                            <li><a href="#3">Item 3</a></li>                                              
                            </ol> 
                            <br />
                            <hr style="height: 0; border-style: dashed; border-width: 1px 0 0 0; border-color:#b5bba2; width:100%">
                            <a name="1" id="1"></a>
                            <br />

                            <span style="FONT-SIZE: 18px; font-family:Trebuchet MS, Arial, Helvetica; color:#9cbc61">Item 1 Title</span>
                           
                            <br />
                            <br />
                            Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed tristique eros non erat scelerisque sed mattis nisi condimentum. Phasellus ultrices mollis metus, aliquam faucibus magna auctor at. Cras a erat placerat massa luctus dapibus sit amet eget nisl. Sed imperdiet ante ut turpis ultrices et consequat velit laoreet. Morbi ullamcorper, tellus nec malesuada interdum, ipsum nisi venenatis urna, semper mattis ante mi vel nulla.
                              <br /><br />
                            <hr style="height: 0; border-style: dashed; border-width: 1px 0 0 0; border-color:#b5bba2; width:100%">
                            <a name="2" id="2"></a>
                            <br />

                            <span style="FONT-SIZE: 18px; font-family:Trebuchet MS, Arial, Helvetica; color:#9cbc61">Item 2 Title</span>
                           
                            <br />
                            <br />
                           Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed tristique eros non erat scelerisque sed mattis nisi condimentum. Phasellus ultrices mollis metus, aliquam faucibus magna auctor at. Cras a erat placerat massa luctus dapibus sit amet eget nisl. Sed imperdiet ante ut turpis ultrices et consequat velit laoreet. Morbi ullamcorper, tellus nec malesuada interdum, ipsum nisi venenatis urna, semper mattis ante mi vel nulla.
                           
                             <br /><br />
                            <hr style="height: 0; border-style: dashed; border-width: 1px 0 0 0; border-color:#b5bba2; width:100%">
                            <a name="3" id="3"></a>
                            <br />

                            <span style="FONT-SIZE: 18px; font-family:Trebuchet MS, Arial, Helvetica; color:#9cbc61">Item 3 Title</span>
                           
                            <br />
                            <br />
                            Lorem ipsum dolor sit amet, consectetur adipiscing elit. Sed tristique eros non erat scelerisque sed mattis nisi condimentum. Phasellus ultrices mollis metus, aliquam faucibus magna auctor at. Cras a erat placerat massa luctus dapibus sit amet eget nisl. Sed imperdiet ante ut turpis ultrices et consequat velit laoreet. Morbi ullamcorper, tellus nec malesuada interdum, ipsum nisi venenatis urna, semper mattis ante mi vel nulla.
                           
                             <br />
                             <br /><br /><br />
                            
                          
                            </td>
                            <td width="45">&nbsp;</td>
                          </tr>
                        </table>
                      
                
                  <br />
                  <br /></td>
              </tr>
            </table></td>
        </tr>
      </table>
    </div> 
    </center>
    </body>
    </html>

     

  •  12-31-2010, 7:59 PM 65561 in reply to 65558

    Re: Can't change font color of text in Internet Explorer...

    Hi Ilana,
     
    We are investigating this issue and will get back to you as soon as possible.
     
    Regards,
     
    ken
  •  01-03-2011, 5:01 PM 65583 in reply to 65561

    Re: Can't change font color of text in Internet Explorer...

    Thanks Ken!
  •  01-05-2011, 2:25 PM 65599 in reply to 65583

    Re: Can't change font color of text in Internet Explorer...

    Hi!
     
    I just noticed something else that may help you solve this issue... If I click the "Left Justify" button, I lose all of the formatting... (ie. font changes, font size changes), BUT I can select the link colour!
     
    Hope that helps!  Looking forward to solving this issue so we can use IE!
     
    Thanks!
    Ilana
  •  01-05-2011, 2:43 PM 65602 in reply to 65599

    Re: Can't change font color of text in Internet Explorer...

    Dear Ilana,
     
    I follow the following steps and cannot reproduce this issue:
    2. Switch to "HTML" and remove all content
    3. Switch back to "Normal"
    4. Input "test" in edit area
    5. Click button "Font color" and "Hightlight" to set its format
    6. Click button "Left Justify"
     
    Those format will not be lost.
     
    Regards,
    Eric
  •  01-06-2011, 10:30 AM 65617 in reply to 65602

    Re: Can't change font color of text in Internet Explorer...

     
    Thanks for your response....
     
    I followed your steps above (without the click button Left Justify - not relevant for this) and I have checked it out on two other computers in addition to my own... and it definitely happens for me.
     
    Have you tried changing the font colour throughout the email?  I don't have problems changing the font colour of the first sentence - "Check out our latest Newsletter and some of the great events happening at this summer!", nor the titles themselves.  But as soon as I try changing the font colour  of "Lorem ipsum dolor" of under the Item 1 Title or 2 or 3, the problems start.
     
    I am using IE 8  version 8.0.76 in case that helps...
     
    Thanks for your help!
  •  01-07-2011, 8:22 AM 65627 in reply to 65617

    Re: Can't change font color of text in Internet Explorer...

    Dear Ilana,
     
    Yes, we can reproduce it now.
    We will investigate this issue and get back to you as soon as possible.
    Sorry for inconvenience.
     
    Thank you for asking
  •  02-02-2011, 2:33 PM 66015 in reply to 65627

    Re: Can't change font color of text in Internet Explorer...

    Hi Eric,
     
    Any luck with this? 
     
    Thanks!
    Ilana
  •  03-02-2011, 8:12 PM 66518 in reply to 66015

    Re: Can't change font color of text in Internet Explorer...

    Hi Eric,
     
    I am still hoping for a fix for this!!!  We are still having this issue 2 months later!!!
     
    Please help!!!
     
    Thanks.
     
    Cheers,
    Ilana
  •  03-03-2011, 9:36 AM 66532 in reply to 66518

    Re: Can't change font color of text in Internet Explorer...

    Ilana:
    Hi Eric,
     
    I am still hoping for a fix for this!!!  We are still having this issue 2 months later!!!
     
    Please help!!!
     
    Thanks.
     
    Cheers,
    Ilana
     
    Ilana,
     
    We are still working on this issue and will get back to you as soon as possible.
     
     

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  •  05-12-2011, 9:18 PM 67557 in reply to 66532

    Re: Can't change font color of text in Internet Explorer...

    Hi Eric,
     
    Another two months has gone by since my last post.... I originally posted this question in December.... Any chance of resolving this issue?
     
    Thanks!
    Ilana
  •  07-05-2011, 10:05 PM 68356 in reply to 65558

    Re: Can't change font color of text in Internet Explorer...

    Hi,

    We have fixed this issue and will provide an update in 24 hours.

    Regards,

    Terry

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