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Web Messenger Out of Box Installation Problem

Last post 07-09-2009, 2:22 AM by Kenneth. 3 replies.
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  •  07-08-2009, 12:47 PM 53837

    Web Messenger Out of Box Installation Problem

    I am having a problem getting the web messenger to work after the installation.
    I downloaded and installed : cutechatstandalone.zip.
     
    I followed the steps to create the virtual directory - there are additional steps required to make the virtual directory a "true" virtual directory (ex. create an application name, enable scripts, etc.).
     
    That aside, I updated the web config, and I can create a user, a chat room, start a chat room, etc.
    I am not interested in the chat product, I am only interested in the web messenger.
     
    Once I click on the web messenger link , a window pops open and I get stuck in an infinite loop of script errors.
     
    I am forced to kill the IE window with the task manager.
     
    My environment is:

    DB: SQL 2005 Enterprise Edition
    App Server:  Windows 2003 Enterprise Edition with SP2.
    Client:  WIndows XP with SP3, IE 7.0.
     
    By default the application is using .Net Framework 1.1
    There is no difference if I switch it to Framework 2.0 - I get the same errors.
     
     
    Any ideas?
     
  •  07-08-2009, 2:43 PM 53840 in reply to 53837

    Re: Web Messenger Out of Box Installation Problem

    1. Do you have problems if you enter the chat room?
     
    2. Can you post the detailed error message?

    asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
    Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
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    asp wysiwyg html editor: http://cutesoft.net/ASP
    asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
    Live Support: http://cutesoft.net/live-support/default.aspx

  •  07-08-2009, 4:36 PM 53842 in reply to 53840

    Re: Web Messenger Out of Box Installation Problem

    1.  I do encounter issues when I enter the chat room. 
    The page will load (with script errors) and I am unable to post messages.
     
    2.  I uploaded  a pdf Cute Chat Error Screenshots  with screenshots of the chat page error, the error I encounter when I click the "Messenger" link and some screenshots of the IIS configuration.
     
    I don't see any errors in the system event logs on the application (IIS) host.  Let me know if there is somewhere else I should look for more detailed logs.
     
    Let me know if you need additional info.
  •  07-09-2009, 2:22 AM 53846 in reply to 53842

    Re: Web Messenger Out of Box Installation Problem

    Hi brb,
     
    Please create a test account and send the test url to me.
     
     
    Regards,
     
    ken
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