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The License for Editor is not valid

Last post 06-21-2008, 11:41 AM by Adam. 2 replies.
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  •  06-21-2008, 9:42 AM 41623

    The License for Editor is not valid

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     I copied the license to the site's BIN folder, exactly as instructed. Today the site is down with the message: "The License for Editor is not valid. You are using a trial license and the trial period has expired."

    I have reviewed all of the installation instructions again - carefully - and deleted then re-copied the lic. file to the BIN directory. This does not solve the problem. Copied cuteeditor.lic to the web root. Does not solve the problem. Yes, I have confirmed that the domain name matches the one ono the license. No, I have made no changes to the website or host or anything else.
     
    Platform is ASP.NET 2.0 on ISS
     
    Sent e-mail to support and opened trouble ticket. No response.
    Tried Live Chat. 1st in queue but no answer after about five minutes.
     
    I'm documenting this here mainly so the post will be searchable from Google etc. Have over an hour into this, site is down, client is p*ssed off. I can't bill for the time. Reputation is damaged. Other than this everything is peachy keen.

  •  06-21-2008, 11:34 AM 41624 in reply to 41623

    Re: The License for Editor is not valid

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    Resolution:
    1. Deleted license file from website
    2. Deleted license file from localhost (VS development file)
    3. Copied license file from Cute e-mail into localhost (VS development file)
    4. Copied license file into web BIN folder
     
    Support Stats:
    1. Reponses to e-mail help request: 0
    2. Responses to online trouble ticket: 0
    3. Availability of chat support: 0
    3. Responses to forum post: 0
    4. Site down: 2 1/2 hours
     
    Conjectures:
    Simply overwriting the trial license with the production license may have caused the problem. Deleting it entirely then loading a new file seems to have resolved the problem.
     
    Additional info regarding Cute support:
    When I purchased the license I noted that some of the domain names I provided had the leading http:// and some were simply www.~~~. I wrote -karen@cutesoft.net and asked whether this was an issue but never received a response.

  •  06-21-2008, 11:41 AM 41626 in reply to 41624

    Re: The License for Editor is not valid

    Reply Quote
    For some reasons, you are using a trial license file instead of officical license file in your server.
     
    • You have your own License File, but you are using an Evaluation License file.

      Solution      :
      • Please find the license file we sent to you upon purchase, and upload it to your server. If you are unable to find the license file, email us and specify the email address used for purchasing in your response.
     
    If you cannot find your official license file, please use the following license file to get your site up first: http://CuteSoft.net/download/temp.zip.
     
     

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