Client Crashes

  •  06-17-2009, 8:24 PM

    Client Crashes

    We're using v.5.0.  We licensed the source code and mad a few modifications.
     
    We have several customers using it. Until recently everything was working fine.
     
    Then on customer reported that all their operator clients on several machines were crashing when they tried to connect to a visitor-initiated chat, and also when another operator tried to Join.
     
    Oddly, we can connect to the Live Chat server with the same operator client and connect just fine to a visitor-initiated chat.
     
    Our customers are using WinXP SP2. 
     
    I AM NOT ABLE TO UPLOAD A SCREENSHOT WHICH I FIND ODD.
     
    BUT, The error signature was:
     

    EventType: clr20r3 

    P1: livehelp.exe

    P2: 1.1.0.0

    P3 49d9f955

    P4: system

    P5:2.0.0.0

    P6: 471ebf0d

    P7: 1f68

    P8: 1bd

    P9: system.net.webexception

     
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