Attempting to login using Live Support Operator and getting the following:

 

'You entered an invalid username/password or you don't have permission to access the service.'

 

I'm testing with the admin id and one that I created and get the same results.

 

I'm also having trouble installing the LSO on another machine. It keeps giving me the following:

 

'The system cannot open the device or file specified'

'The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2755'