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System.Exception: ChatProvider not initialized

Last post 06-09-2011, 10:52 PM by Kenneth. 3 replies.


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04-17-2009, 7:08 AM 51199

id8labs
Joined on 04-15-2009
Posts 1

System.Exception: ChatProvider not initialized

Reply Quote

Friends,

We have tested the live chat application satisfactorily on our intranet server.

Then we acquired a licence, and copied all the files and database to our live url.

The invoke the LiveSupport button on the site we get a system exception error

"System.Exception: ChatProvider not initialized".

My two colleagues who had worked on the intranet deployment are on leave

till the weekend, and I have the onus of getting the application working

somehow today.

Can anyone help, guide or provide some pointers please.

Thanks

Harish

(Developer, id8labs)

04-20-2009, 5:02 AM 51254 in reply to 51199

Kenneth
Joined on 02-13-2008
Posts 3,886

Re: System.Exception: ChatProvider not initialized

Reply Quote

Hi id8labs,

Do you forget this setp

Initialize an instance of provider when the application starts:

CuteChat.ChatProvider.Instance = new MyChatProvider();
CuteChat.ChatSystem.Start(new CuteChat.AppSystem());

Regards,

Ken

06-09-2011, 6:51 AM 67871 in reply to 51254

bindia
Joined on 06-22-2007
Posts 2

Re: System.Exception: ChatProvider not initialized

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Hi,

I get the same error while integrating the Cute Live Support. I am using the free edition of this software.

Initialize an instance of provider when the application starts:

CuteChat.ChatProvider.Instance = new MyChatProvider();
CuteChat.ChatSystem.Start(new CuteChat.AppSystem());

I dont see this step mentioned anywhere in the documents. How do I add this step?

Thanks

06-09-2011, 10:52 PM 67890 in reply to 67871

Kenneth
Joined on 02-13-2008
Posts 3,886

Re: System.Exception: ChatProvider not initialized

Reply Quote

Hi bindia,

Please refer to http://cutesoft.net/live-support/Developer-Guide/scr/DeploymentIntegration.htm step 4 "b section".

In our example, we add it in method "Init" of Global.asax.

public override void Init()
{
   base.Init();

   lock(typeof(CuteChat.ChatSystem))
   {
       if(!CuteChat.ChatSystem.HasStarted)
       {
           CuteChat.ChatProvider.Instance=new ExampleProvider();
           CuteChat.ChatSystem.Start(new CuteChat.AppSystem());
       }
   }
}

Regards,

ken