In evaluating the product a number of questionshave come up one is the time the pop-up tells an operator that there is someone waiting.  The tray pop up lasts about ten seconds, Our people are answering phones as well and are not always on the screen can this time be extended or some other visual added (our current program hides the task bar normally)

 

Thanks

 

Steve

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Steve,

 

Right now the alert window timeout is set to 15 seconds.

 

It cannot be changed without the source code of Operator Client ($1800).

 

We will make it customizable in the next build.

 

 

Thanks I appreciate the quick responses on this board.

 

Steve