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Sales Questions..

Last post 04-09-2008, 8:01 PM by Adam. 3 replies.


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04-08-2008, 2:49 PM 38879

dcorbett
Joined on 02-04-2008
Posts 17

Sales Questions..

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1. Is a source code license available, and if so, how much?

2. What protocol does your product us between the client and the host?

3. Is jabber supported?

4. What is the maximum capacity of your product (number of chat sessions) on a given box?

5. The load balancing "feature" of your database doesn't seem to do what I would expect.. There's still a single process that all chats have to go through. What happens when that process can't handle all the requests? What if that process/server crashes? How do you create redundancy, some kind of failover?

Thanks.

04-08-2008, 8:46 PM 38885 in reply to 38879

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Sales Questions..

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dcorbett,

>>1. Is a source code license available, and if so, how much?

Yes. Please check the following thread:

http://cutesoft.net/forums/post/31412.aspx

>>2. What protocol does your product us between the client and the host?

Cute Live Support uses HTTP which can work through firewalls and proxy servers.

>>3. Is jabber supported?

No.

>>4. What is the maximum capacity of your product (number of chat sessions) on a given box?

It supports about concurrent chat session on a dedicated server.

>>5. The load balancing "feature" of your database doesn't seem to do what I would expect.. There's still a single process that all chats have to go through. What happens when that process can't handle all the requests? What if that process/server crashes? How do you create redundancy, some kind of failover?

This is the only solution for load balancing right now.

asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
asp wysiwyg html editor: http://cutesoft.net/ASP
asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
Live Support: http://cutesoft.net/live-support/default.aspx

04-09-2008, 10:33 AM 38961 in reply to 38885

dcorbett
Joined on 02-04-2008
Posts 17

Re: Sales Questions..

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I don't see the number...

>>>4. What is the maximum capacity of your product (number of chat sessions) on a given box?

> It supports about concurrent chat session on a dedicated server.

One more question for now:

1. What protocol on top of http is used? Proprietary, documented? is it possible for a 3rd party to write a client to integrate with your host?

04-09-2008, 8:01 PM 38973 in reply to 38961

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Sales Questions..

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>>I don't see the number...

CuteLiveSupport has 2 parts. 1 on the server, handling website visitors, the other on operator desktop for operators talking to visitors. Source code for operator app only is $1800. Then you will need to buy a license, Domain or IP.... for your server part deployment. Source code for both (a free Enterprise license included) is $25K