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  • Formatting - Problems with Windows 7

    Hi,&nbsp;I client of ours are experiencing problems when going from Windows XP to Windows 7.&nbsp;In Windows 7 they are having problems with accepting incoming support-chats.&nbsp; When they click Accept nothing happens.&nbsp;There is also a issue with formatting:^4div style='font-family^2;font-size^2;color^2;'^5test^4^7div^5&nbsp;is displayed ...
    Posted to Cute Live Support (Forum) by martinfd on August 30, 2010
  • Missed Conversation "storm" delivered by e-mail

    One of our customers reports that numerous ''Missed Converstation'' messages are sent to their inbox.&nbsp; One ''user'' generated 27 messages in a couple of seconds.&nbsp; It there an issue with a timeout ? The customer is using the latest implementation of Cutesoft.&nbsp; &nbsp;&nbsp;
    Posted to Cute Live Support (Forum) by martinfd on November 12, 2009
  • Re: Nickname

    Hi,&nbsp;I am using the standalone version.&nbsp; The&nbsp; Operator version is 5.1.0.0 .&nbsp;&nbsp; However it is now working ;-).&nbsp; I guess the nickname took effect after a short while...
    Posted to Cute Live Support (Forum) by martinfd on September 21, 2009
  • Nickname

    How do I make use of the nickname as the default ''name'' for the operators when they are chatting with customers.&nbsp; I don't want to display their username in the dialog.
    Posted to Cute Live Support (Forum) by martinfd on September 18, 2009
  • Re: Crash

    Adam: Thank you for your quick reply.&nbsp; I will tell the user to try to use the version 3.0 of the operator client.&nbsp; If it it doesn't work, I will go about upgrading the version 5.0. &nbsp; &nbsp;
    Posted to Cute Live Support (Forum) by martinfd on December 3, 2008
  • Re: Crash

    They are using version 1.0.0.0 &nbsp; &nbsp;
    Posted to Cute Live Support (Forum) by martinfd on December 1, 2008
  • Re: Crash

    A client of ours is experiencing the exact same problem/error. &nbsp; The application (Live Support Operator) shuts down unexpectedly when an operator accepts a support-chat from a user. &nbsp; Screenshot is attached. (Norwegian error) &nbsp; &nbsp; &nbsp; Eventlog: &nbsp;EventType clr20r3, P1 livesupport.exe, P2 1.0.0.0, ...
    Posted to Cute Live Support (Forum) by martinfd on November 24, 2008