kahlua001,
Please make sure the URL of operator UI and URL of your livesuportweb are same.
For examples, you install the application at: http://yoursite.com/
When your operator login, you should type in the http://yoursite.com/ Web service Url field.
Hope it helps.
Keep me posted
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Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
asp wysiwyg html editor: http://cutesoft.net/ASP
asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
Live Support: http://cutesoft.net/live-support/default.aspx