From the chat application, I'm having two issues in the Customer Profile section.

 

1) The "Name" that appears under Customer Profile always appears as "admin".  The url from the site is passing the chat requestor's name and that url is appearing in the "Referrer" box.  However, it doesn't seem to be picking up the name.  Any insight?

 

2) The "Question" is not populating.  I type a question to request a chat and it is not showing up in the "Question" field of the Customer profile.

 

Any help would be appreciated.

 

 

TomHH,

 

Where does this "Customer Profile section" come from?

 

Did you create a new custom page?

 

 

No, it's a standard out of the box page.  If you click on the "Customers" icon at the top of the chat windows application, it's the information along the right hand side of the page. 

 

When someone requests a chat and you select their name on the Customers tab, it should appear.  In fact, now that I'm looking at it, the person requesting the chat is showing up as "admin" on the left hand side of the screen (the list of customers) as well.

 

It's possible some one logged in as admin and visit a page which contains the live support monitor tag.