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  • Version 5.0 - Opera / Safari

    We had visitors complain that the pages with the Live Chat button would come up for a few seconds, then vanish leaving only white space.&nbsp; We tracked this down to users using Safari, Opera, and Firefox on Mac. &nbsp; Turning of the visitor-monitoring for these sites seemed to have corrected the problem. &nbsp; HOWEVER, we would like to use ...
    Posted to Cute Live Support (Forum) by NLC on July 18, 2009
  • Is there a way that an Admin or an operator can download transcripts?

    We have version 5.0.&nbsp; We would like to be able to permit an Admin or&nbsp;perhaps an operator to be Abel to download transcripts for local storage. &nbsp; How would one go about this? &nbsp; Thanks &nbsp;
    Posted to Cute Live Support (Forum) by NLC on July 18, 2009
  • Remote Invite Doesn't Work

    We had intermittent problems with ''Support-Visitor-monitor-crossdomain.js.aspx working properly.&nbsp; Now it doesn't work at all since a directory structure change. &nbsp; CuteChat lives on Server A.&nbsp; 2 site whichs use the monitoring tag are located on Server B.&nbsp; When a visitor hits a page at one of the sites on Server B, we can see ...
    Posted to Cute Live Support (Forum) by NLC on April 21, 2007
  • Errors after File Path Change

    I changed the file file path from ''/CuteSoft_Client/CuteChat/'' to ''/LiveSupport_Client/LiveSupport/'' &nbsp; I did this using global Search and Replace in Dreamweaver.&nbsp;&nbsp; Now I am plagued with Exception errors. &nbsp; Where else must I make this change to eliminate the exception errors, or is the Path information ...
    Posted to Cute Live Support (Forum) by NLC on April 14, 2007