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We can not get the Cute Live Support to work for more than one portal at a time on DNN 5. Meaning if we install it on one portal1 and customer service agent logs in, and we have installed Cute Live Support on to another portal2 for another client then the client from portal1 can see portal2 as well.
We need away to separate the ...
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Oh, I see: We are supposed to login the first time using our DNN credentials and then create Departments/Users. We should be good for now.
http://cutesoft.net/Live-Support/Deployment/dotnetnuke-4x-live-support/Deployment.htm
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Our main problem is resolved: Now we can login from the desktop Operator application just fine to the DNN based Live Support. Hoo Hoo! But I wish the documentation had not mentioned the login as 'admin' and that too in red font. Instead, the documenation should have mentioned that you need your DNN credentials to be able to login.
Now to the ...
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While Live Support works fine in a non DNN site we are still unable to make the desktop Operator connect to the web chat application. I think the problem is that the 'DnnSupportPA31.zip' Assembly installs in such a way that there is no Manager.aspx etc files to start creating Operator and other accounts. In case of the standalone one ...
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We are able to make the Live Support application work just fine in the 'standalone' version for a non-DNN test site; it works beautifully. Good job! Now we are trying to make a fresh attempt to install and integrate with our DNN installation...
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Some more info, based on Service Capture tracing the SOAP calls from the desktop Live Support Operator application: POST /DesktopModules/CuteSoft_Client/CuteChat/SupportService.asmx HTTP/1.1User-Agent: Mozilla/4.0 (compatible; MSIE 6.0; MS Web Services Client Protocol 2.0.50727.4200)Content-Type: text/xml; charset=utf-8SOAPAction: ...
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Hi,We are trying to integrate Live Support to our DNN 5. We have followed all the instruction, as per in:NukeLiveSupport4\documentUpon step 7 in Deployment.htm we are running into problem when we enter admin/admin in the desktop Live Support Operator application; we get a message: Invalid Login. Not, the web service URL itself is ...
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