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  • Re: Disconnect

    Our IIS manager reviewed the logs and thinks the problem is related to the Oracle Webgate product we use for authentication. &nbsp; Update: patching the Oracle Webgate product fixes this issue. Thanks!
    Posted to Cute Live Support (Forum) by PatrickC on March 10, 2009
  • Re: Disconnect

    Updated the site using the crossdomain script but still getting operator disconnect errors. The crossdomain script does not show visitors in the operator panel, maybe because all of&nbsp;the sites are hosted on the intranet (internal domains are all *.web.company.com). &nbsp; Support-Image-Button.js.aspx&nbsp;alone causes disconnects ...
    Posted to Cute Live Support (Forum) by PatrickC on March 9, 2009
  • Re: Disconnect

    Another note is that the operator disconnects occur when loading Support-Image-Button.js.aspx OR Support-Visitor-monitor.js.aspx - the script is being called from multiple sites interally, all referencing our livesupport server.
    Posted to Cute Live Support (Forum) by PatrickC on March 5, 2009
  • Re: Disconnect

    &nbsp; &nbsp;Is there a way to extend the timeout for operators so that if the server is under heavy load they don't get disconnected? Or, is there a way to auto-reconnect without having to click ''OK'' in the status message? &nbsp; &nbsp;
    Posted to Cute Live Support (Forum) by PatrickC on March 5, 2009
  • Re: Disconnect

    Rapid fail Protection is set for 5 failures in 5 minutes
    Posted to Cute Live Support (Forum) by PatrickC on March 5, 2009
  • Re: Disconnect

    Server Microsoft.net framework = 1.1 version 1.1.4322.573 &nbsp; What are the recommended settings for the application pool running Live Support? &nbsp;
    Posted to Cute Live Support (Forum) by PatrickC on March 5, 2009
  • Re: Disconnect

    Here is the result of the diagnostic running when the site crashed: &nbsp; &nbsp; &nbsp;In w3wp__PID__6184__Date__03_05_2009__Time_09_39_31AM__788__Second_Chance_Exception_C0000005.dmp the assembly instruction at ntdll!RtlpCoalesceFreeBlocks+128 in C:\WINDOWS\system32\ntdll.dll from Microsoft Corporation has caused an access violation ...
    Posted to Cute Live Support (Forum) by PatrickC on March 5, 2009
  • Re: Disconnect

    Nope we didn't write any ChatProvider code. &nbsp; I think the problem is the size of the application pool on our production server. We were able to load more requests on our other server before any operators were disconnected.
    Posted to Cute Live Support (Forum) by PatrickC on March 4, 2009
  • Re: Disconnect

    It's a scalability problem either with our IIS or SQL servers, when I try to open 12 or more pages that display the status button I get disconnected from the operator client. &nbsp;
    Posted to Cute Live Support (Forum) by PatrickC on March 4, 2009
  • Re: Disconnect

    We've also seen disconnect error numbers 108, 114, 10B, and 10D. This is all on our intranet - no external internet connections. I'm thinking it might be a problem with our database server. &nbsp; &nbsp; Update: The server ended up crashing with a 503 error. &nbsp; &nbsp; &nbsp;
    Posted to Cute Live Support (Forum) by PatrickC on March 3, 2009
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