I'm starting a new thread to ask about the upgrade process from Live Support 3 to Live Support 4.  I downloaded the installation package and read the deployment guide.  This seems to assume that you are deploying a brand-new installation.  What is the process for upgrading an existing installation to version 4?   Also I see ...

Adam, if you'll re-read what I wrote there, you'll see that the ''loading'' occurs only when hostip.info is down.  Since hostip.info is back up today, naturally you didn't see any problems.  But if hostip.info is down, your program is now not ''blowing up'', but not fully handling the error.  ''Loading'' is never replaced with ...

jdbino, to work around this, we set up a file on one of our servers called ''/api/get.html'' with the following contents:   <xml> </xml>   Then we had our customer support people add a line to their ''hosts'' file on their PCs with the IP address of our server, pointing to hostip.info, like ...

Working with Fiddler, I found that Live Support Operator is making a call to ''hostip.info'', ostensibly to determine the country and city for an IP address. This call is returning a 502 ''unable to connect'' error, which may be what is causing the operator program to blow up.  HostIP.info appears to be offline.  Live Support Operator ...

The thing that's scaring me is that nobody seems to be minding the store here at Cutesoft.  I've logged the problem here and also sent a support email, but there should be someone online according to their stated support policy: ''If require immediate assistance, you can also join CuteSoft Live Support or email technical support directly. ...

We are having a serious problem that just started happening today.  Live Support was configured and working correctly for some time.  But today, in the Live Support Operator, when we click on any customer in the list of customers, we get an exception dialog (''Live Support has encountered an error and needs to close'').  We need an ...