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  • Re: Performance issues

    We won't be able to remove it for at least a week. Could we please have requirements for the server in the meantime?&nbsp;Thank you.
    Posted to Cute Live Support (Forum) by ekate on March 17, 2009
  • Re: Performance issues

    Would that alter the ability to see if an operator is online and request a chat?
    Posted to Cute Live Support (Forum) by ekate on March 17, 2009
  • Performance issues

    Our production environment has about 600 visitors browsing the site at one time. LiveSupport monitor and the support image button scripts are present on each page. We have 11 operators logged in to Live Support Operator client. &nbsp;What we are experiencing is huge increase in CPU usage by the w3wp process on the server hosting the Live Support ...
    Posted to Cute Live Support (Forum) by ekate on March 17, 2009
  • Live Support web chat crashes for some users

    Some of our users are experiencing browser crashes when first opening the Live Support web chat window. They are running IE6 in Windows XP. We have been able to reproduce it on some machines NOT running WinXP SP3 and as soon as the SP3 was installed, the crashes stopped.&nbsp;The crash happens as soon as the Live Chat pop-up opens.&nbsp;I tried ...
    Posted to Cute Live Support (Forum) by ekate on February 19, 2009