I would like to know how if it possible to set the default font of the operators message in the support client's window.
At the minute, the font is something like Times New Roman which doesn't fit with the style of our site. I can set the size using the .UserMessage CSS class in SupportClient.css but it seems to override any font family I enter.
I know that you can set the font in the Live Support Operator client software under the Options button in the conversation pane. This, however, only sets it for that specific conversation and if a new conversation starts, the font returns to the Times New Roman.
Insidently, when I go in the options window the default font is MS Sans Serif so all I have to do is open the options window and the click OK to change the font. This is not really what we want for our client though as we don't expect them to have to set the font everytime they open a conversation.
Any help would be gratefully appreciated.