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error? Dialog box in Safari

Last post 08-30-2012, 3:00 PM by Adam. 23 replies.

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03-20-2012, 4:52 PM 73526

phantom1998
Joined on 05-12-2011
Posts 15

error? Dialog box in Safari

Reply Quote

I thought I post a separate thread for something I posted earlier in another thread. Basically in Safari (Windows & Mac) when ever you do a manual refresh of the page using (Command + R) the pages loads up with an (error?) dialog box to which none of the cuteEditor instance would work again until you close the browser and restart. I tried this on your demo site and it doesn't appears to be happening but I was able to reproduce this error in another testing page: http://richtextbox.com/test/display-none.aspx

I'm using the latest build of CuteEditor for asp.net 6.6, please let me know how I can fix this issue as majority of my users use Safari on Macs.

Thanks

03-22-2012, 7:17 AM 73534 in reply to 73526

Kenneth
Joined on 02-13-2008
Posts 3,111

Re: error? Dialog box in Safari

Reply Quote

Hi phantom1998,

We sill can not reproduce this issue. The development team still working on it. Once we find out the problem, I will keep you posted.

Regards,

Ken

03-30-2012, 11:22 AM 73586 in reply to 73534

phantom1998
Joined on 05-12-2011
Posts 15

Re: error? Dialog box in Safari

Reply Quote

Hi Ken,

Have you been able to reproduce this error? My users are still having this issue.

Thanks

04-02-2012, 12:13 PM 73593 in reply to 73586

Kenneth
Joined on 02-13-2008
Posts 3,111

Re: error? Dialog box in Safari

Reply Quote

Hi phantom1998,

We still can not reproduce this issue. We will improve this problem in version 7. Sorry for your inconvenience.

Regards,

Ken

04-04-2012, 7:39 AM 73609 in reply to 73593

Challand
Joined on 03-12-2012
IL
Posts 16

Re: error? Dialog box in Safari

Reply Quote

I am having this issue still as well and have some VERY unhappy clients. It is very frustrating to spend a good amount of money on this product and then get daily complaints from our users. When is version 7 coming out?? It better be VERY soon!!!!

Stephanie Challand

Stephanie's Web Design
www.swdllc.net

Dog Biz Pro
www.dogbizpro.com

04-04-2012, 1:39 PM 73615 in reply to 73609

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,592

Re: error? Dialog box in Safari

Reply Quote

The version 7.0 will be released in 1 or 2 months. Sorry for the inconvenience.

asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
asp wysiwyg html editor: http://cutesoft.net/ASP
asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
Live Support: http://cutesoft.net/live-support/default.aspx

04-04-2012, 1:43 PM 73616 in reply to 73526

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,592

Re: error? Dialog box in Safari

Reply Quote

phantom1998:
I thought I post a separate thread for something I posted earlier in another thread. Basically in Safari (Windows & Mac) when ever you do a manual refresh of the page using (Command + R) the pages loads up with an (error?) dialog box to which none of the cuteEditor instance would work again until you close the browser and restart. I tried this on your demo site and it doesn't appears to be happening but I was able to reproduce this error in another testing page: http://richtextbox.com/test/display-none.aspx

I'm using the latest build of CuteEditor for asp.net 6.6, please let me know how I can fix this issue as majority of my users use Safari on Macs.

Thanks

phantom1998,

Can you try the following code and get back to me?

<%@ Register TagPrefix="CE" Namespace="CuteEditor" Assembly="CuteEditor" %>

<%@ Page language="c#"%>

<html>

<head>

</head>

<body>

<CE:EDITOR id="Editor1" Autoconfigure="Simple" runat="server"></CE:EDITOR>

</form>

</body>

</html>

04-07-2012, 7:25 PM 73660 in reply to 73615

Challand
Joined on 03-12-2012
IL
Posts 16

Re: error? Dialog box in Safari

Reply Quote

Adam:
The version 7.0 will be released in 1 or 2 months. Sorry for the inconvenience.

Is there any guarantee this is going to be fixed if you cannot even reproduce the issue. I cannot wait for 1 to 2 months for an update that may not even fix the issue....very frustrated customer...

Stephanie Challand

Stephanie's Web Design
www.swdllc.net

Dog Biz Pro
www.dogbizpro.com

04-09-2012, 8:46 AM 73670 in reply to 73660

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,592

Re: error? Dialog box in Safari

Reply Quote

Yes. We will fix it in 7.0. I am sorry for the inconvenience. However this issue is caused by browser's designMode doesn't work correctly under display:none. It needs to redesign the editor to fix this issue.

04-09-2012, 3:34 PM 73673 in reply to 73616

phantom1998
Joined on 05-12-2011
Posts 15

Re: error? Dialog box in Safari

Reply Quote

Hi Adam,

I tried this code snippet and I still get the "error?" dialog box in Safari on manual refresh.

Any idea when version 7 will be released?

Thanks

04-16-2012, 9:55 AM 73696 in reply to 73670

Challand
Joined on 03-12-2012
IL
Posts 16

Re: error? Dialog box in Safari

Reply Quote

Adam:
Yes. We will fix it in 7.0. I am sorry for the inconvenience. However this issue is caused by browser's designMode doesn't work correctly under display:none. It needs to redesign the editor to fix this issue.

Will we be notified when this release is ready for use. I just had another new client sign-up for our software and complain about this message. This looks terrible for my company...!!!???

Stephanie Challand

Stephanie's Web Design
www.swdllc.net

Dog Biz Pro
www.dogbizpro.com

04-16-2012, 9:56 AM 73697 in reply to 73673

Challand
Joined on 03-12-2012
IL
Posts 16

Re: error? Dialog box in Safari

Reply Quote

phantom1998:
Hi Adam,

I tried this code snippet and I still get the "error?" dialog box in Safari on manual refresh.
Any idea when version 7 will be released?

Thanks

Is there a workaround for this????

Stephanie Challand

Stephanie's Web Design
www.swdllc.net

Dog Biz Pro
www.dogbizpro.com

05-04-2012, 10:43 AM 73730 in reply to 73615

Challand
Joined on 03-12-2012
IL
Posts 16

Re: error? Dialog box in Safari

Reply Quote

Adam:
The version 7.0 will be released in 1 or 2 months. Sorry for the inconvenience.

Any word on the release date of the update. Today is one month?

Stephanie Challand

Stephanie's Web Design
www.swdllc.net

Dog Biz Pro
www.dogbizpro.com

05-22-2012, 2:16 PM 73770 in reply to 73730

Challand
Joined on 03-12-2012
IL
Posts 16

Re: error? Dialog box in Safari

Reply Quote

Challand:
Adam:
The version 7.0 will be released in 1 or 2 months. Sorry for the inconvenience.

Any word on the release date of the update. Today is one month?

Apparently Adam has left the building :) I would love an update and official date of the release if possible. My clients are not happy about constantly receiving this error message.

Stephanie Challand

Stephanie's Web Design
www.swdllc.net

Dog Biz Pro
www.dogbizpro.com

05-22-2012, 11:56 PM 73771 in reply to 73770

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,592

Re: error? Dialog box in Safari

Reply Quote

Challand,

I know this issue well.

All non-IE browsers will have problems when you dynamically show the editor in the page.

It’s a common issue that happens to all editors. You can search this topic: designMode doesn't work for display:none iframe

The best method is loading the editor first in the page then hide it.

Another work-around is detecting non-IE browsers and adding the loading script in the page:

In the new version of editor, we implement a very new method to achieve wysiwyg editing.

This issue is resolved. But due to we have to rewrite all code in this new version and add many new features, there are still some works not finished.

Here is the screenshot of 8.0.

We can publish a testing version in support forums soon.

Hope this information helps.

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