Hi Adam,

 

The visitor time out function default is 10mins.

If the vistor is waiting for more than 10mins, he/she will be redirect to "Feedback Window" <---- is it the offline message form page?    

In our live support, the time out isn't working as mentioned in the guide.  System automatically send offline messages "MISSED CONVERSATION" & shows in  Console>Feedbacks & agents tab.

Should it also re-direct the visitor to Feedback form page as i understand from the guide states as below? In visitor chat window there is no action.

Administrators can set a Visitor wait timeout for when a Visitor is waiting to connect to an Operator. If this value is exceeded, the Visitor will be redirected to the feedback window.

Please open CuteSoft_Client\CuteChat\SupportCustomer.aspx file and modify the following code:var redirectIfNoAcceptForSeconds=600;The default timeout value is 600 seconds (10 minutes).

Am i missing something? Thanks and wait for your reply on this.

Rgds,
AYM

 

 

 

 

 

 

AYM,

 

If the visitors wait for more than 10 minutes:.

 

1. Visitor will be redirected to feedback window.

 

2. Cute Live Support will send an email to operator.  The title of this email will be "MISSED CONVERSATION".

Hi adam,

 

thanks and i have few more questions.

If the visitors wait for more than 10 minutes:.

 

1. Visitor will be redirected to feedback window.

[AYM] In my live support, it is not working that way. After 10 mins, the visitor isnt redirect to feedback form (offline message request form)

Can you advise me which coding page i should be looking at?

 

2. Cute Live Support will send an email to operator.  The title of this email will be "MISSED CONVERSATION".

 

 

AYM

Hi adam,

 

Kindly reply on my questions for me to understand whether or not our visitor time out function working properly.

 

Thanks and rgds,

AYM

Please checkn step 4: