Support forums - Run Cute Live Suport Operator Automatically

Support forums » Products » Cute Live Support » Run Cute Live Suport Operator Automatically

Run Cute Live Suport Operator Automatically

Last post 10-17-2008, 7:25 AM by Noora. 2 replies.


	Sort Posts: Previous Next

10-14-2008, 4:15 AM 44859

Noora
Joined on 10-08-2008
Posts 12

Run Cute Live Suport Operator Automatically

Reply Quote

Hi, i have 4 question about Cute live chat support

is it possible to run Cute Live Support operator automatically when the user logged in to his PC?
How can i disable the transfare button in the chat window in the visitor window because of security issue in our Ministry?
Where can i get full documentation for developer that can help me in customizing the pages?
Is it possible to make the login name and password is same as Nework username and password, i mean when the Agent login to the operator system he actully authorized by ministry network and then under each department his network user name shown under Agent list?

please can you help me ?

Thank you

10-15-2008, 5:25 AM 44897 in reply to 44859

Kenneth
Joined on 02-13-2008
Posts 3,886

Re: Run Cute Live Suport Operator Automatically

Reply Quote

Hi Noora,

1.You can add the Live Support application to the run of your PC.

Open C:\Documents and Settings\username\Windows\Start Menu\Programs\Startup,add Live Support application inside

2.Open SupportClient.aspx(root\LiveSupport\CuteSoft_Client\CuteChat\SupportClient.aspx),comment this section:

       <%if (ChatWebUtility.SupportAllowSendFile)
           {%>
        <img title="[[UI_SendFile]]" src="images/icon_file.gif" class="button" onmouseover="this.className='buttonover'"
        onmouseout="this.className='button'" onclick="ChatUI_ShowSendFile()" />
       <%}%>

3.Live Support online Developer-Guide:http://cutesoft.net/Live-Support/Developer-Guide/,you can open the Customization section

to learn how to customizing the pages.

Or you can download Live Support example which include the CuteLiveSupportUserGuide.chm.

download:http://cutesoft.net/downloads/folders/21855/download.aspx

4.Please reference here:http://cutesoft.net/ASP.NET+Chat/Developer-Guide/scr/DeploymentIntegration.htm

Regards,

Ken

10-17-2008, 7:25 AM 44958 in reply to 44897

Noora
Joined on 10-08-2008
Posts 12

Re: Run Cute Live Suport Operator Automatically

Reply Quote

Thank you Kenneth for your reply,

about the last point number 4 about access to the operator using the network login name, there are alot of function i have to write but actullay i am new to ASP.net could you please send me a sample of written code i can refrence to it so it help me in writting my code and i can change the code littel bit, coz i dont know how to write it and i dont know where to put it or how to call it, please help me, thank you.