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Support forums » Products » Cute Live Support » using demo for Community Server 2.1, can't see where to add operators or departments

using demo for Community Server 2.1, can't see where to add operators or departments

Last post 02-25-2008, 9:41 AM by Adam. 1 replies.


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02-25-2008, 8:47 AM 37323

cori
Joined on 02-25-2008
Posts 1

using demo for Community Server 2.1, can't see where to add operators or departments

Reply Quote

I'm demoing live support this morning to our line-of-business users and am trying to configure Live Support as closely as I think we'd be likely to use it.

I';ve got it installed and running; i was unable to find the right place to configure operators, but that seems unimportant as I *was* able to log in to the Operator Console. however, I also do not see how to configure departments, and that is something I think we might use.

Here's the content of me left sidebar in the Live Support Admin console:

Home

Getting Started

Introduction

Configuration

Bad word filter

Bad Word Filter

View/delete/Export log

View/delete/Export log

at the very bottom is a link to CuteChat admin (I understand that both are bundled in the demo). Am I missing a link? Where should I go to configuire departments? Or perhaps that feature is disabled in the demo?

Thanks in advance...

Filed under: departments, configuration, community server 2.1

02-25-2008, 9:41 AM 37327 in reply to 37323

Adam
Joined on 09-23-2003
Aurora, ON
Posts 14,779

Re: using demo for Community Server 2.1, can't see where to add operators or departments

Reply Quote

Create departments and assign CS users as operators

a. In the "Departments/Agents" panel, right click, click the "New Department" menu, then add departments.

b. Select the department, right click, click the "New Agent" menu, then add new agents.

c. If you want to remove the agent, please select the agent, right click, click the "Remove Agent" menu.

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