Messenger Issues

Last post 03-15-2007, 6:32 AM by sheldon. 5 replies.
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  •  03-14-2007, 10:56 AM 27421

    Messenger Issues

    Hi Adam,
     
    We were in the process of purchasing the IM but we noticed that the window "focus" situation would be a problem.
     
    This is the situation:
     
    Issue 1
     
    2 windows open when you are online and writing to someone -
    * 1 window is the window to the person you are writing to.
    * The other window is the main window with all the contacts online info etc.
     
    When I say "focus" I mean the window which becomes dominant over the others.
     
    This what happens -
     
    Focus problem 1 - I'm writing a message to "user1". The IM main window will sometimes pop up and take away the focus from the window I was writing in and cut me from continuing my message. This is annoying, because I now have to select the window I was writing in again to continue writing where I left off.
     
    Focus problem 2 - I'm writing a message to "user1" and another user (user2) sends a message to me. The window with the "new" message from "user2" interrupts my writing to the "user1". In other words, any new messages, once submitted automatically dominates other windows. Again, I have to select the window (user1's window) so I can continue writing the message.
     
    The "ideal operation" for these windows should be based on the user "selecting" which window he/she wants to use. All other windows should remain in the background or minimized until they are selected to be the active window.
     
    ----------------
     
    Issue 2
     
    Our website is growing very rapidly and this will be a great addition for our site. But with the messenger being available for all users, it is quite possible that one online user may have 1000+ other users sending him / her messages at the same time.
     
    This would be the situation because the user has no control over who sends him a message or not.
     
    PROBLEM! - Anyone can be added to someone's list and the "added user" is helpless to avoid being sent all these messages.
     
    The thing is that there is no -
     
    *user1 has requested that you be added to his contact list - accept request / deny request*
     
    type message / option, for the intended "added user" to choose if he / she wants to be on that person's contact list.
     
    Think of trying to control 300+ messages at once and this can very well be the case because there are no controls.
     
     
     
    --------------------
     
    Hopefully you can find a solution to these problems.
     
    Thanks,
    Sheldon.
     
    By the way, to everyone else reading this, the Cute Messenger is the best Messenger out there. We very much want to buy and will still do so, but we're just clearing up these 2 important issues first.
  •  03-14-2007, 12:58 PM 27425 in reply to 27421

    Re: Messenger Issues

    sheldon,
     
    >> Focus issue.
     
    We are investigating this issue right now and will post a feekback as soon as possible.
     
    >>Anyone can be added to someone's list and the "added user" is helpless to avoid being sent all these messages. *user1 has requested that you be added to his contact list - accept request / deny request*
     
    If you are a popular user and many people want to add you into their buddy list, so you will receive many similar requests unless you hide your username. We are not sure what we can do about this issue.  MSN messenger and Yahoo messenger works the same way.

    asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
    Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
    asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
    asp wysiwyg html editor: http://cutesoft.net/ASP
    asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
    Live Support: http://cutesoft.net/live-support/default.aspx

  •  03-14-2007, 2:00 PM 27427 in reply to 27421

    Re: Messenger Issues

    sheldon:
    Hi Adam,
     
    We were in the process of purchasing the IM but we noticed that the window "focus" situation would be a problem.
     
    This is the situation:
     
    Issue 1
     
    2 windows open when you are online and writing to someone -
    * 1 window is the window to the person you are writing to.
    * The other window is the main window with all the contacts online info etc.
     
    When I say "focus" I mean the window which becomes dominant over the others.
     
    This what happens -
     
    Focus problem 1 - I'm writing a message to "user1". The IM main window will sometimes pop up and take away the focus from the window I was writing in and cut me from continuing my message. This is annoying, because I now have to select the window I was writing in again to continue writing where I left off.
     
    Focus problem 2 - I'm writing a message to "user1" and another user (user2) sends a message to me. The window with the "new" message from "user2" interrupts my writing to the "user1". In other words, any new messages, once submitted automatically dominates other windows. Again, I have to select the window (user1's window) so I can continue writing the message.
     
    The "ideal operation" for these windows should be based on the user "selecting" which window he/she wants to use. All other windows should remain in the background or minimized until they are selected to be the active window.
     
     
    Please try this example now. I believe we resolved this issue:
     
     
     

    asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
    Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
    asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
    asp wysiwyg html editor: http://cutesoft.net/ASP
    asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
    Live Support: http://cutesoft.net/live-support/default.aspx

  •  03-15-2007, 5:26 AM 27432 in reply to 27425

    Re: Messenger Issues

    Adam:
     
    If you are a popular user and many people want to add you into their buddy list, so you will receive many similar requests unless you hide your username. We are not sure what we can do about this issue.  MSN messenger and Yahoo messenger works the same way.
     
    Hi Adam,
     
    The thing is that with Cute IM, the user who is being added to another user's contact list does not get a *request to be added to contact* message.
     
    With MSN messenger the "added user" gets a *request* message and then he / she chooses to accept that request to be added. Upon accepting that request the *added user* then shows up on both of their list. Because the "new contact" is now a shared entity - the requester and acceptee.
     
    This therefore reduces the bombarding of messages from many *unknown / unwanted* users. 
     
    The search option here with the Cute IM allows a user to find other users and then select them for their contact list. Based on that slelection the user can then send the *added user* a new message. The *added user* will then receive that message even if he / she wants to or not, because he / she is now part of that persons contact list.
     
    I think that the added user should have the ability to accept or deny, being added to someone's contact list before that person can send him / her a message.
     
    Our website has thousands of users and without a *request to be added to contact* message this would become an annoyance to them.
     
    Sheldon
  •  03-15-2007, 6:19 AM 27435 in reply to 27427

    Re: Messenger Issues

    Adam:
     
    Please try this example now. I believe we resolved this issue:
     
     
     
     
    Same problem.
     
    You can test it like this.
     
    1. Sign on yourself
    2. Have another user sign in - user1
    3. Have another user sign in - user2
     
    4. Create a conversation with user1 and continue writing a message ( the point is to just write text until you get interupted)
     
    5. Ask "user2" to send you a message, make sure it's during the time you are writing to "user1".
     
    You will then see the problem to which I'm referring.
     
    What happens is that when you are writing this message to "user1" and you will be interupted mid-sentence by the message sent by "user2".
     
    The sentence which you were writing to user1 will now be split into 2 windows - the "user1" window where you started writing and the "user2" window which pop up and interupted your sentence.
     
    I hope this clears that up for you.  
  •  03-15-2007, 6:32 AM 27437 in reply to 27435

    Re: Messenger Issues

    One multiple pop-up window solution can be
     
    1. One window for conversations.
     
    2. The use of Tabs for different conversations within that 1 window.
     
    3. Setting the tab limit to x conversations (eg. 10 conversations at the same time) 
     
    4. When a new contact sends a message a tab is created for him with his nick as the tab name.
     
    5. Any Tab selected takes precedence in the window over the other tabs and the resulting view is just the same as a normal IM window in Cute IM, with the User Icon and Nick.
     
    This will eliminate the multiple conversation pop-ups.
     
    Additionally, when a tabbed user within that window sends a message, his tab will be highlighted to indicate a new message has been received.
     
    The tabs which have pending messages can be displayed with
     
    1. A colored tab background to indicate that this tab has a new / unread message
     
    OR
     
    2. The user name having a number displayed after his nick to indicate the number of new / unread messages - eg. sheldon (2)
     
    Regards,
    Sheldon
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