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Error calling CH_MainForm.Aspx

Last post 09-25-2006, 8:57 AM by rcarrillo. 18 replies.


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08-23-2006, 5:00 PM 22081

rcarrillo
Joined on 08-16-2006
Posts 24

Error calling CH_MainForm.Aspx

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Hello

I'm running the evaluation for the integration package (3.1). And I'm getting this error when calling a link such as:

"~/CuteSoft_Client/CuteChat/CH_MainForm.Aspx?Location=Lobby&LocationId=1"

The error is:

Object reference not set to an instance of an object.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.NullReferenceException: Object reference not set to an instance of an object.

Source Error:


            Line 36: 		</script>
            Line 37: 		<link rel="stylesheet" href="style.css">
            Line 38: 		<link rel="stylesheet" href="Skins/<%=CuteSoft.Chat.ChatWebUtility.SkinName%>/style.css" id="skincsslink">
            Line 39: 	</HEAD>
            Line 40: 	<body scroll="no" style="overflow:hidden">

Source File: C:\Inetpub\wwwroot\WAppDream\CuteSoft_Client\CuteChat\CH_MainForm.Aspx Line: 38

I think it has something to do with the configuration of the application (mine) itself because on an easy ASP.NET project with a simple page the links works fine. But I can´t figure the reason...

Someone can help me?

Thanks.

Rolando.-

08-23-2006, 5:11 PM 22082 in reply to 22081

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Error calling CH_MainForm.Aspx

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rcarrillo,

Try change that line to:

Or download the latest build of integration package.

asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
asp wysiwyg html editor: http://cutesoft.net/ASP
asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
Live Support: http://cutesoft.net/live-support/default.aspx

08-23-2006, 5:54 PM 22084 in reply to 22082

rcarrillo
Joined on 08-16-2006
Posts 24

Re: Error calling CH_MainForm.Aspx

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Adam,

Thanks for the quick response.

I downloaded the lastest build and replaced the whole CuteSoft_Client folder on my testing application and the error persists.

Should I make some other step for upgrading the code?

Thanks

P.D. How can I tell the buld no. of a given download? Inspecting latest and older download I find that, for example, CuteChat.dll in the newer is 3.0.0!! and the previous is 3.1.0!! Is that right?

Rolando.-

08-28-2006, 11:46 AM 22137 in reply to 22082

rcarrillo
Joined on 08-16-2006
Posts 24

Re: Error calling CH_MainForm.Aspx

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Hello.

I upgraded the build, client dir, dll's, lic's, everything and it does not work still. Please any input would be appreciated. I´m really stuck on this and have to show a proof of concept so we decide tu purchase the product.

Thanks.

Rolando.-

08-28-2006, 12:09 PM 22138 in reply to 22137

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Error calling CH_MainForm.Aspx

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rcarrillo,

It maybe a configutration issue:

Try remove the variable from this line ("<%="Skins/"+ CuteSoft.Chat.ChatWebUtility.SkinName%>)

I assume you copied CuteSoft_client/CuteChat folder to the root of your web site. If not, please modify to fit your situation.

Keep me posted

08-28-2006, 3:07 PM 22142 in reply to 22138

rcarrillo
Joined on 08-16-2006
Posts 24

Re: Error calling CH_MainForm.Aspx

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Thanks Adam,

Now it gives me this error. Which makes me think that my host app is restricting JavaScript somehow... Or maybe the error tells you something. Anyway I include it.

Rolando.-

08-28-2006, 3:12 PM 22143 in reply to 22142

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Error calling CH_MainForm.Aspx

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rcarrillo,

Put your site online and send the URL to me.

08-28-2006, 4:17 PM 22146 in reply to 22143

rcarrillo
Joined on 08-16-2006
Posts 24

Re: Error calling CH_MainForm.Aspx

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Adam,

I'm sorry I can´t.

The host app isn´t under my total control, but I don´t know if the problem has to do with the fact that, apparently, the app uses VBScript on the client side sometimes?...

Rolando.-

08-28-2006, 4:28 PM 22148 in reply to 22146

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Error calling CH_MainForm.Aspx

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rcarrillo,

This application doesn't use VBScript at all.

08-28-2006, 5:07 PM 22151 in reply to 22148

rcarrillo
Joined on 08-16-2006
Posts 24

Re: Error calling CH_MainForm.Aspx

Reply Quote

Sorry.

I meant that the host application is using VBScript on the client side, not yours. Maybe this conflicts CucteChat? Remember that on a simple ASP.NET app with a simple page the packaged worked, but once I plugeed into the final and desired host app is making all this trouble.

Thanks.

Rolando.-

08-30-2006, 12:21 AM 22186 in reply to 22151

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Error calling CH_MainForm.Aspx

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rcarrillo,

Are you able to install it successfully on you localhost?

09-06-2006, 8:34 AM 22402 in reply to 22186

rcarrillo
Joined on 08-16-2006
Posts 24

Re: Error calling CH_MainForm.Aspx

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Hello Adam,

The answer is yes.

I noticed that there's a newer build of the package. I downloaded and integrated woth my host app. Since I hardcoded the Skins link before I lost that change, and the error is now again as the one that started this post.

Maybe we should start from this point again...

One question pop my mind... Prior linking to CH_MainForm.Aspx, does one have to "call" or import anything on the page code?

I have implemented the interfaces and the Cute_Chat folder is in the proper place.

Please help!

You told me that you'd like to see the site running. If it's the only way to troubleshoot this, please let me know.

Thanks

Rolando.-

09-07-2006, 8:31 AM 22480 in reply to 22186

rcarrillo
Joined on 08-16-2006
Posts 24

Re: Error calling CH_MainForm.Aspx

Reply Quote

Please help!

Rolando.-

09-07-2006, 12:06 PM 22489 in reply to 22402

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Error calling CH_MainForm.Aspx

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rcarrillo:

I noticed that there's a newer build of the package. I downloaded and integrated woth my host app. Since I hardcoded the Skins link before I lost that change, and the error is now again as the one that started this post.

Please make it run successfuly first then modify the sking files.

rcarrillo:

One question pop my mind... Prior linking to CH_MainForm.Aspx, does one have to "call" or import anything on the page code?

Thanks

No.

Just clik the link and join the room.

http://chatsample.cutesoft.net/CuteSoft_Client/CuteChat/CH_MainForm.Aspx?Location=Lobby&LocationId=4

09-07-2006, 2:18 PM 22501 in reply to 22489

rcarrillo
Joined on 08-16-2006
Posts 24

Re: Error calling CH_MainForm.Aspx

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Hi Adam,

I think there's a misunderstanding here.

The Skins matter is that the first error at all was on the particular line of CH_MainForm.aspx that creates the link to the Skins files. I hardcoded the link and began to receive the other error.

I want to start to troubleshoot this one first: When CH_MainForm.aspx, e.g:

//localhost/WAppDream/CuteSoft_Client/CuteChat/CH_MainForm.Aspx?Location=Lobby&LocationId=1

or

ResolveUrl("~/CuteSoft_Client/CuteChat/CH_MainForm.Aspx?Location=Lobby&LocationId=1

this exception occurs:

Object reference not set to an instance of an object.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
Exception Details: System.NullReferenceException: Object reference not set to an instance of an object.
Source Error:

line 39: <..."stylesheet" href="<%="Skins/"+ CuteSoft.Chat.ChatWebUtility.SkinName + "/style.css"%>" id="skincsslink">

Source File: C:\Inetpub\wwwroot\WAppDream\CuteSoft_Client\CuteChat\CH_MainForm.Aspx Line: 39

Maybe the origin of this error is related with the others.

Would you be needing a copy of my global.asax file to see if it's a problem with the interfaces implementation?

Thanks a lot

Rolando.-

09-07-2006, 3:24 PM 22505 in reply to 22501

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Error calling CH_MainForm.Aspx

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rcarrillo,

This issue maybe relate to the integration part.

09-07-2006, 4:20 PM 22506 in reply to 22505

rcarrillo
Joined on 08-16-2006
Posts 24

Re: Error calling CH_MainForm.Aspx

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Adam,

Exactly what do you mean? Global.asax interfaces implementation? Deployment? Isn´t any further mean to help me than this one?

Thanks.

Rolando.-

09-22-2006, 3:35 PM 22980 in reply to 22506

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Error calling CH_MainForm.Aspx

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rcarrillo,

We updated the control last night. It may fix this issue as well.

Please download the control again and keep me posted.

http://cutesoft.net/downloads/default.aspx

09-25-2006, 8:57 AM 23026 in reply to 22980

rcarrillo
Joined on 08-16-2006
Posts 24

Re: Error calling CH_MainForm.Aspx

Reply Quote

Adam,

This issue is fixed.

Thanks

Rolando.-