Support forums

Hello,
I'm trying to install your live support demo on my system (.NET 1.1), and while on the server/browser side it appears be functioning correctly, I'm having some trouble with the operator application.

When I try to connect to the server there's an exception 'Could not load file or assembly 'Microsoft.mshtml. Version=7.0.3300.0' ... Despite this error I am able to continue and I can see users connecting  for support, i am not able to open a chat dialogue and talk to them.

Please advise, thank you.
Dana

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asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
asp wysiwyg html editor: http://cutesoft.net/ASP
asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
Live Support: http://cutesoft.net/live-support/default.aspx

Yes, it's already installed. I'm going to try installing the operator client on another computer to see if it is something machine specific....

UPDATE: I've tried it on another machine and it's having the same issue....

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asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
asp wysiwyg html editor: http://cutesoft.net/ASP
asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
Live Support: http://cutesoft.net/live-support/default.aspx

Hey, between the link you gave me and some snooping around at microsoft, I think I was able to figure it out...

It appears the 2.0 release of the .Net redistributable does not contain the mshtml interop assembly, and so I had to install the SDK (which does contain it) on the operator machines to get everything working smoothly.

MS says,
"All post-Beta 2 releases of the .NET Framework SDK now include a primary interop assembly for Mshtml.dll. However, any organization that distributes the .NET Framework through the .NET Framework Redistributable must not depend on the existence of this interop assembly on clients. "

http://support.microsoft.com/?kbid=311295

It's a bit of a roundabout way of doing things, but it works :-)
~ Dana

FYI, to simplify deployment,  if you obtain the MSHTML interop assembly (from .NET SDK or otherwise) and copy it to the program directory on Operator machines, it also does the trick!

Dana