Hi Eric,

 

The customer has attempted to upload an image file using the link that you've provided. 

 

Although the error dialog doesn't appear, the file doesn't appear to properly uploaded. 

 

The image file is 109KB in size but it appears as 0KB on your website. The Id's of the images are 3174 and 3175.

 

Does this give you enough information to look into this further or do you need some additional information from me?

 

Many thanks,

Tim