I like your product, but we have a requirement that I am not sure how to implement.  When the customer hits the "Start Chat" button, we need to do some processing to the form data before the chat session starts.  Basically, we need to be able to add information from that form to our CRM system.  I am a professional .Net developer, and I would normally expect the processing of the form to take place in a .Net event like Page_Load, but I cannot find that in your application.  This really doesn't seem like something that should be so hard.  I simply need to intercept your form submit, do something first, then send it merrily on its way.  Where can I find the place to hook in to do this?