I have this same issue. I get the following error:

 

"ChatService is null or not an object"

 

But I am running .NET Framework 1.1 SP1.

 

We can't use Cutechat on our external website--it just gives that error all the time and thus we can't use it. Running the following:

 

Windows 2000 SP4 (latest hotfixes and critical updates)

SQL 2000 SP4

DNN 3.1.1

Cutechat 2.1 for DNN 3.1

 

Can anyone shed light to this please?