I have a customer who is using a website I have provided.  The website has the PHP ImageGallery.

 

Whenever I go to the website, I have no problem invoking the PHP ImageGallery.  When the customer does the same thing, she gets an error message:

 

Can you suggest a reason that the customer has this problem but I do not?

 

Hi LenJacobson,

 

What url you use to access the web site? What url your client use to access the web site? What domain value you set for the license file?

 

Please ensure that you are using the same url.

 

Regards,

 

Ken 

The URL used by my customer and by me is one and the same.  That's what is so confusing about this error.

 

The domain value for the license file is 'reunionsforlife.com'.  The domain name and the license haven't changed since the first day of use.

 

Hi lenJacobson,

 

Please download this file http://www.cutesoft.net/uploads/Users/Terry/telldomain.zip, unzip it and deploy it to the root of your site.

 

Access is on browser and show me what you get from that page.

Let your client access this page too and show me what he get from that page.

 

Regards,

 

Ken