Live Support, Chat, Upload Control and Rich Text Editor
Welcome to Support forums Sign in | Join | Help |Client Center
in Search

Files/Links menu option does not reliably add files/links to document:

Last post 01-09-2012, 2:01 PM by wzs5011. 15 replies.
Sort Posts: Previous Next
  •  11-21-2011, 2:49 PM 71562

    Files/Links menu option does not reliably add files/links to document:

    This is reproducible on the latest version (as of 11/21/2011) of the cutesoft demo.
     
    Test Case #1:
    1) Go to HTML view and select and delete all text,
    2) return to  Normal view,
    3) you will be unable to insert file links.

    Test Case #2:
    1) Clear the page in Normal view
    2) Insert file link (OK)
    3) Without taking any other action, try immediately inserting another file link
    Problem will occur (FAILS)
     
    IE + FF experience, so it's probably on all browsers.
     
    Filed under: , ,
  •  11-22-2011, 6:23 AM 71576 in reply to 71562

    Re: Files/Links menu option does not reliably add files/links to document:

    Hi wzs5011,
     
    We can reproduce this issue on Firefox 7. I've logged it. And will report to our development team. Once issue is resolved, I will keep you posted.
     
    Regards,
     
    Ken
     
     
  •  12-02-2011, 3:29 PM 71768 in reply to 71576

    Re: Files/Links menu option does not reliably add files/links to document:

    what's the estimated time to completion on this issue?
  •  12-05-2011, 7:12 AM 71786 in reply to 71768

    Re: Files/Links menu option does not reliably add files/links to document:

    Hi wzs5011,
     
    We have fixed this issue, please download the latest version and try again.
     
    Latest version downloads http://www.cutesoft.net/downloads/folders/21904/download.aspx
     
     
    Regards,
     
    Ken 
  •  12-23-2011, 9:24 AM 72419 in reply to 72355

    Re: Files/Links menu option does not reliably add files/links to document:

    I'm not sure if you've got this on your plate of to-dos - I haven't seen any acknowledgement of this issue having been re-opened, and that you're going to fix it.
     
     
  •  12-26-2011, 12:35 AM 72424 in reply to 72419

    Re: Files/Links menu option does not reliably add files/links to document:

    Hi wzs5011,
     
    Please goto http://www.cutesoft.net/example/general.aspx, clean your browser cache and try again. It works fine for me.
     
    Regards,
     
    Ken 
  •  12-26-2011, 7:19 AM 72427 in reply to 72424

    Re: Files/Links menu option does not reliably add files/links to document:

    My very first test this morning, and it failed in FF - there is definitely something still wrong here.
     
    Test Case #1:
    1) Go to HTML view and select and delete all text,
    2) return to  Normal view,
    3) you will be unable to insert file links.

    Test Case #2:
    1) Clear the page in Normal view
    2) Insert file link (OK)
    3) Without taking any other action, try immediately inserting another file link
    Problem will occur (FAILS)
     
    IE + FF experience, so it's probably on all browsers.
  •  01-03-2012, 8:24 AM 72488 in reply to 72427

    Re: Files/Links menu option does not reliably add files/links to document:

    Just checking in - have you been able to resolve this issue yet?
     
    It is very upsetting that you are not fixing these issues in a timely fashion, and that my requests for support are being ignored. 
  •  01-04-2012, 5:41 AM 72496 in reply to 72488

    Re: Files/Links menu option does not reliably add files/links to document:

    Hi wzs5011,
     
    Please check the flash movie below, it works very well for me.  
     
     
    Are you testing on our site? or on your own site?
     
    Did you clean the firefox browser cache?
     
    Ken 
  •  01-04-2012, 9:49 AM 72504 in reply to 72496

    Re: Files/Links menu option does not reliably add files/links to document:

    I see the disconnect here - the DROP DOWNS are failing.  Please see attached photo.
  •  01-05-2012, 5:34 AM 72507 in reply to 72504

    Re: Files/Links menu option does not reliably add files/links to document:

    Hi wzs5011,
     
    See the new flash movie below
     
     
    Regards,
     
    Ken 
  •  01-05-2012, 10:33 AM 72513 in reply to 72507

    Re: Files/Links menu option does not reliably add files/links to document:

    Following exactly what you've done - I can reliably reproduce this issue on FF and Chrome, but not in IE against the demo site.
     
    I see a specific error message in Firebug - see attached photo
     
     
     FF Version 8.0, Chrome 16.0.912.63 m
     
    Thanks
  •  01-09-2012, 7:27 AM 72560 in reply to 72513

    Re: Files/Links menu option does not reliably add files/links to document:

    Just checking in - have you been able to resolve this issue yet?
  •  01-09-2012, 1:51 PM 72577 in reply to 71562

    Re: Files/Links menu option does not reliably add files/links to document:

    >>Test Case #1:
    I cannot reproduce the this issue.
     
    >>Test Case #2: 
     
    For this issue, after insert the first link if you immediately inserting another file link, the link href will automatically changes to the new URL.

    asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
    Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
    asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
    asp wysiwyg html editor: http://cutesoft.net/ASP
    asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
    Live Support: http://cutesoft.net/live-support/default.aspx

  •  01-09-2012, 2:01 PM 72579 in reply to 72577

    Re: Files/Links menu option does not reliably add files/links to document:

    Are you testing this on FF and Chrome?

    >>Test Case #1:
    I am able to reproduce this, but it's a little flaky.  Last time I got it to break was immediately after I changed from Default to Compact mode, refreshed the page, and then started in on the test cases.

    You have to keep trying, because I am reliably able to reproduce this problem, and the outcome results in the javascript error message documented above.
     
    This is the only way we allow customers to add documents to their pages., is through the drop downs.

    >>Test Case #2:
    Sorry- I don't understand your comments.  Are you saying you're not seeing a problem?  Test Case #2 looks ok in my latest tests.  Please focus on test case #1. 
View as RSS news feed in XML
Powered by ASP.Net
Copyright 2003 - 2017 CuteSoft Components Inc.. All rights reserved.