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Chat Messenger issue with Google Chrome 5.0.375.99

Last post 07-27-2010, 1:07 AM by Kenneth. 5 replies.
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  •  07-08-2010, 3:19 AM 62349

    Chat Messenger issue with Google Chrome 5.0.375.99

    I've discover an issue while using google chrome, there is a scenario:
     
    A using IE, B using google chrome.
    1.   A start chat with B by clicking his name in the contacts and send a message. B did not receive a notification message (sometimes only a sound is heard only).
    2.   B start chat with B using the same way, A did receive the notification and start the chart normally.
     
    It seems to be fine if the target party is using IE but not chrome.
    I suspect is the z-order of the notification is not correct or it does not display at all.
     
    Please help, thanks.
  •  07-08-2010, 7:19 PM 62374 in reply to 62349

    Re: Chat Messenger issue with Google Chrome 5.0.375.99

    Please follow steps:
     
    1. user "A" open cute messenger in IE
    2. user "B" open cute messenger in chrome
    3. user "A" add user "B" as contact person
    4. user "B" add user "A" as contact person
    5. user "A" click user "B"  and send one test message
    6. One conversation dialog will pop up in user "B" and user "B" can receive the message that user "A" sent
     
    It works fine.  Can you test it again?  Did you follow the exactly same steps as mine? If you follow same steps, and this issue happen on your end, please check the build date of cutechat.dll which can be found in folder "bin".
     
    Regards,
    Eric
     
     
     
  •  07-09-2010, 12:54 AM 62375 in reply to 62374

    Re: Chat Messenger issue with Google Chrome 5.0.375.99

    File version im using is 5.1.0.0 (26/11/2009)
     
    I believe its a google browser issue that cause the blocking of popups for the domain. It's resolved.
     
     
    But i've got a question regarding the starting a chat with a user.
    We are using a link that includes the javascript method to start a converation if he/she is online.
     
    <a href="#" onclick="Chat_OpenContact('some_nickname')">name</a>
     
    It works fine when the chat messenger is not open.
    But when the chat messenger is already open, it will ask whether you want to "navigate away from this page" (a prompt when we want to close the messenger), if click "yes" it will reload the messenger again and some of the time the chat will not start.
     
    I'm i using the right javascript method or it is working as intended?
     
    Thanks.
     
     
     
  •  07-14-2010, 1:17 AM 62470 in reply to 62375

    Re: Chat Messenger issue with Google Chrome 5.0.375.99

    Anyone?
  •  07-26-2010, 10:48 PM 62723 in reply to 62349

    Re: Chat Messenger issue with Google Chrome 5.0.375.99

    Geeks to Go offers free, quality tech support -- in terms anyone can understand. Volunteers are waiting to help, friendly, technology experts who have knowledge to share, and enjoy helping others. Feel free to browse the site as a guest. However, you must log in to reply to existing topics, or start a new topic of your own. Joining allows you to enjoy all this forum has to offer.
     
     
     
  •  07-27-2010, 1:07 AM 62727 in reply to 62470

    Re: Chat Messenger issue with Google Chrome 5.0.375.99

    Hi dspoh,
     
    Try click "stay in this page" not "leave this page ".
     
    Regards,
     
    ken
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