Support forums - Can't Upload anything V. 6.3

Support forums » Products » Cute Editor for .NET » Re: Can't Upload anything V. 6.3

Can't Upload anything V. 6.3

Last post 05-02-2009, 12:34 PM by Aaron Edwards. 15 replies.


	Sort Posts: Previous Next

04-27-2009, 10:00 PM 51582

Aaron Edwards
Joined on 01-26-2006
Posts 37

Can't Upload anything V. 6.3

Reply Quote

I get the following error message when I try to upload a picture, flash, media or downloadable file.

Unable to write to folder:~/UploaderTemp. Please change the permissions of this folder or specify a temporary folder using TempDirectory property or setting temporary file location in web.config.

I'm not sure what it means. I don't get the error in my dev environment, only when I run it from a public web server. I tried creating a folder on the website called UploaderTemp, but that didn't help.

Thanks.

Aaron

04-27-2009, 10:25 PM 51583 in reply to 51582

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Can't Upload anything V. 6.3

Reply Quote

Aaron,

Please download the latest build and try again.

Keep me posted

asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
asp wysiwyg html editor: http://cutesoft.net/ASP
asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
Live Support: http://cutesoft.net/live-support/default.aspx

04-28-2009, 1:20 AM 51588 in reply to 51583

Aaron Edwards
Joined on 01-26-2006
Posts 37

Re: Can't Upload anything V. 6.3

Reply Quote

Hi Adam,

I just downloaded and installed the latest version available from the Downloads section. Same result.

Is there a different location for me to get a more recent build? The version on the downloads page said 11/7/08.

Thanks.

Aaron

04-28-2009, 1:57 AM 51589 in reply to 51588

cutechat
Joined on 07-22-2004
Posts 2,332

Re: Can't Upload anything V. 6.3

Reply Quote

Aaron,

Can you check the file property of CuteEditor.dll ?

Regards,
Terry

04-28-2009, 1:57 AM 51590 in reply to 51588

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Can't Upload anything V. 6.3

Reply Quote

Aaron,

I think for some reasons, you are still using old version.

Can you download the control again and create a seperate application for testing?

http://cutesoft.net/downloads/folders/cute_editor_current_releases/entry21904.aspx

04-28-2009, 8:51 AM 51607 in reply to 51590

Aaron Edwards
Joined on 01-26-2006
Posts 37

Re: Can't Upload anything V. 6.3

Reply Quote

Adam:

Aaron,

I think for some reasons, you are still using old version.

Can you download the control again and create a seperate application for testing?

http://cutesoft.net/downloads/folders/cute_editor_current_releases/entry21904.aspx

Hi Adam,

Yeah, I'm definitely using the right version. I was already pretty sure when I posted this, but then last night I downloaded again from http://cutesoft.net/downloads/default.aspx, and then just this morning, as per your instructions above, I downloaded it from the link you provided.

Maybe I'm copying things over incorrectly? Here's what I do...

Download the zip file to a folder on my hard drive
Unzip the zip file
Go into the resulting folder, and open up the Framework 2.0 folder
Copy the entire CuteSoft_Client folder to my website, overwriting the old version
Open up the bin folder
Copy the follwoing files to the Bin folder on my website:

CuteEditor.dll
CuteEditor.ImageEditor.dll
cuteeditor.lic
en-US.dic
NetSpell.SpellChecker.dll

You'll note that the Bin folder on my website is capitalized, while the one in the cutesoft files is not, could that make a difference?

Also, maybe it has something to do with the fact that my site is hosted (shared hosting) at GoDaddy, and is currently in preview mode, i.e. it's not using the actual domain yet. I wouldn't think that would be a problem, since I'm still using the trial license file that comes in the zip file.

You can witness the problem first-hand by going to: http://bayareacareerpathways.org.previewdns.com/Initiatives.aspx. To open up the editor, hold your mouse over the gray text in the middle (beings "BACPA is committed to a regional approach"). A gray pop-up opens up, select 'Edit Content'. (You'll note that the first time you do this, the resulting Cute Editor does not populate with the source HTML from the page, but all subsequent times it populates just fine. This is the subject of another post (http://cutesoft.net/forums/thread/29484.aspx - see bottom) that I'm hoping you can also look at today (thanks in advance)).

When you click on the Image Gallery, or Insert Image icons, for example, you get the error message about ~/UploaderTemp. I've tried it both with a folder present called UploaderTemp, and without. In either case it always works on my laptop, and never works on the hosted site.

Thanks Adam, again as usual.

Aaron

04-28-2009, 9:57 AM 51611 in reply to 51607

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Can't Upload anything V. 6.3

Reply Quote

Please set up FTP access to your server and send it to me.

04-28-2009, 6:45 PM 51632 in reply to 51611

Aaron Edwards
Joined on 01-26-2006
Posts 37

Re: Can't Upload anything V. 6.3

Reply Quote

Hi Adam,

Actually that won't be neccesary. I just determined that the problem is actually with goDaddy's shared hosting service in preview mode, and not with the editor. I determined this by installing the editor and a test-page on a different web server that's under my control, but with a different web host. Worked like a charm.

It looks like when your site is in preview mode at GoDaddy, they have some funky http handler or something which displays a brief "you are in preview mode" message, before finally resolving to the requested URL. Or it could be some javaScript they add to each page, that would also break things. Anyway, that appears to be the issue.

Thanks as always for your help.

Aaron

04-28-2009, 6:57 PM 51633 in reply to 51632

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Can't Upload anything V. 6.3

Reply Quote

Aaron,

Glad to know this issue is resolved.

04-30-2009, 2:15 AM 51687 in reply to 51633

Aaron Edwards
Joined on 01-26-2006
Posts 37

Re: Can't Upload anything V. 6.3

Reply Quote

Hi Adam,

Well I may have spoken too soon. At least I know it's not a problem with the editor, because I got it to work on my other site. But I've switched my site that's hosted at GoDaddy out of preview mode, and it still doesn't work. It still gets the error about ~/UploaderTemp when I try to insert a picture.

Do you have any idea why it might get that error on one web host, but not on another? Do you still want to look around my ftp site? If so, can I give you the information privately, in an email, instead of through the forum?

Thanks.

Aaron

04-30-2009, 11:09 AM 51706 in reply to 51687

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Can't Upload anything V. 6.3

Reply Quote

Aaron,

Please try the steps below then get back to me.

1. First please make sure you are using the latest DLL.

2. Create a temp folder for Cute Editor and add it into the web.config.

3. Add Uploader httpModule to web.config's httpModules list

To allow CuteEditor to upload big files, you need to add Uploader HttpModule to your application.

IIS 5.0, 6.0 and IIS 7.0 Classic mode

<configuration>
  <system.web>
    <httpModules>
      <add name="CuteEditor.UploadModule" type="CuteEditor.UploadModule,CuteEditor"/>
     </httpModules>
  </system.web>
</configuration>

IIS 7.0 Integrated mode

<configuration>
  <system.webServer>
    <modules>
      <add name="CuteEditor.UploadModule" type="CuteEditor.UploadModule,CuteEditor"/>
    </modules>
  </system.webServer>
</configuration>

05-01-2009, 3:44 PM 51750 in reply to 51706

Aaron Edwards
Joined on 01-26-2006
Posts 37

Re: Can't Upload anything V. 6.3

Reply Quote

Hi Adam,

I did numbers 1 and 3 above, but I'm not sure what #2 means. Can you be a little more explicit? Thanks.

Aaron

05-01-2009, 5:37 PM 51755 in reply to 51750

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Can't Upload anything V. 6.3

Reply Quote

Aaron,

1. Create a folder under your project and name it "CuteEditorTemp"; make sure ASPNET account has write permission to the above folder.

2. Open your web.config and add the following entry:

05-01-2009, 6:49 PM 51758 in reply to 51755

Aaron Edwards
Joined on 01-26-2006
Posts 37

Re: Can't Upload anything V. 6.3

Reply Quote

Sorry to seem like a dunce, but in which section of the web.config should I add the entry (i.e. what is it a child of?).

Thanks.

Aaron

05-01-2009, 6:53 PM 51759 in reply to 51758

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Can't Upload anything V. 6.3

Reply Quote

05-02-2009, 12:34 PM 51766 in reply to 51759

Aaron Edwards
Joined on 01-26-2006
Posts 37

Re: Can't Upload anything V. 6.3

Reply Quote

Thanks Adam, that did it.

It's working perfectly now.

Aaron