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access denied error when trying to insert a link, picture or flash

Last post 06-24-2009, 3:29 AM by yuvika. 23 replies.
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  •  04-20-2009, 3:41 PM 51283

    access denied error when trying to insert a link, picture or flash

    Hello,
     
    We are using CuteEditor as part of our software package which is integrated with SalesForce.  As a result, users can access our application from an iFrame within the SalesForce application.
     
    The problem we are running into is that when we try to click any of the icons at the top of the window (ie insert link, insert flash etc) we get an access denied message.
    We are using CuteEditor 6.3.0.0 (we just upgraded from an earlier version which did not have this issue).
     
    A screenshot of the problem is at:
    http://nmltest.com/troubleshooting/cuteeditorerror.jpg
     
    A screenshot of the debugging window is at:
     http://nmltest.com/troubleshooting/cuteeditorerror_JavaScript.jpg
     
    Please let me know how i can troubleshoot/resolve this issue.
     
    Thank you,
     
    Dragos
  •  04-20-2009, 4:13 PM 51284 in reply to 51283

    Re: access denied error when trying to insert a link, picture or flash

    Dragos,
     
    We are investigating this issue and will get back to you as soon as possible.
     
    At the same time,  please use the standard dialog.
     
    Demo:
     

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  •  04-24-2009, 3:39 AM 51490 in reply to 51284

    Re: access denied error when trying to insert a link, picture or flash

    Hi
     
    There is also the problem with the display of toolbar in case of salesforce as it is opened in iframe.Otherwise the toolbar appears to be ok in my application.Before in previous version it was dislayed correctly. I have tried rolling back all the css's but it does not effect the view it is now.
     
    This is how it is displayed in salesforce:
     
     
    What could be the problem??.And how can I resolve it.Please reply.
     
    Thanks and Regards
    Yuvika
     
     
  •  04-29-2009, 11:57 PM 51682 in reply to 51490

    Re: access denied error when trying to insert a link, picture or flash

    Hi,
     
    Is there any solution?????????.My client is waiting for the release and we are stuck with cute editor issues.Is there anyone who knows how can I resolve the above issue.??
     
    Thanks and Regards
    Yuvika
  •  04-30-2009, 1:18 AM 51683 in reply to 51682

    Re: access denied error when trying to insert a link, picture or flash

  •  04-30-2009, 1:53 AM 51685 in reply to 51683

    Re: access denied error when trying to insert a link, picture or flash

    May be yes, as application is being called in salesforce. Do you think calling our application (which has cute editor) in salesforce is causing the issue? If yes, wat could be the solution?
     
    Thanks,
    Yuvika
  •  04-30-2009, 2:04 AM 51686 in reply to 51685

    Re: access denied error when trying to insert a link, picture or flash

    No its not a domain issue, as i tested my application by opening it in an iframe, so i guess this is an iframe issue.
     
    Thanks
    Yuvika
  •  04-30-2009, 7:57 AM 51694 in reply to 51686

    Re: access denied error when trying to insert a link, picture or flash

    We found the problem is in IE Implementation.js file by temporarily replacing the IE implementation file from an older version and doing so would fixes the issue mentioned. So there could be some issue in the latest IE implementation file.
     
    Please check the file and update us.
     
    Thanks,
    Shaveta
     
  •  04-30-2009, 11:06 AM 51705 in reply to 51694

    Re: access denied error when trying to insert a link, picture or flash

    Shaveta,
     
    Are you using the standard dialog for this situation?

    asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
    Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
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    Live Support: http://cutesoft.net/live-support/default.aspx

  •  04-30-2009, 11:25 AM 51710 in reply to 51705

    Re: access denied error when trying to insert a link, picture or flash

    Hi Adam,
     
    Yes we are using standard dialog design.The popups are standard design as mentioned in the above response to dragos that solves the permission denied problem.
    But our problem is with the toolbar dropdowns in the main cute editor window which are nt displayed corectly.
    Even we have tried opening the cuteeditor locally in iframe and this gives us the same problem tht verifies that this is nt the domain issue.What I guess is that the cute editor implementation file implements the stylesheet.
    I will try removing the stylesheet tomorrow.I mean I will try removing the theme property from the cute editor.May b this solves the problem.Any other suggesion is highly appreciated.
    Thanks for the constant reply.
     
    Thanks,
    Yuvika
  •  04-30-2009, 1:19 PM 51717 in reply to 51710

    Re: access denied error when trying to insert a link, picture or flash

    Yuvika,
     
    1. Did you receive any error message?
     
    2. Can you try the following simple configuration?
     
    1. <%@ Register TagPrefix="CE" Namespace="CuteEditor" Assembly="CuteEditor" %>  
    2. <%@ Page language="c#"%>  
    3. <html>  
    4.     <head>  
    5.     </head>  
    6.     <body>  
    7.         <form id="Form1" method="post" runat="server">  
    8.             <CE:EDITOR id="Editor1" Autoconfigure="Simple" runat="server"></CE:EDITOR>  
    9.         </form>  
    10.     </body>  
    11. </html>  

    asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
    Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
    asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
    asp wysiwyg html editor: http://cutesoft.net/ASP
    asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
    Live Support: http://cutesoft.net/live-support/default.aspx

  •  05-01-2009, 3:49 AM 51733 in reply to 51717

    Re: access denied error when trying to insert a link, picture or flash

    Hi Adam,
     
    No we didn't recieve any error message.
    We have tried the simple configuration. Also we have tried removing the theme from cute editor, but still the same issue is there.  There might be some code differences in the IE implementation file of the older version and the new version. Please check the differences in the code and update us.
     
    Thanks in advance.
    Shaveta
  •  05-03-2009, 11:15 AM 51768 in reply to 51733

    Re: access denied error when trying to insert a link, picture or flash

    Hi,
     
    Can u replicate this???.
    Any solution????
     
    Thanks
    Yuvika
  •  05-04-2009, 10:23 AM 51787 in reply to 51768

    Re: access denied error when trying to insert a link, picture or flash

    Hi Yuvika,
     
    Can you sent the URL or your site and a test account to me? I want to test that page.
     
     
    Regards,
     
    Ken
  •  05-06-2009, 4:41 AM 51869 in reply to 51787

    Re: access denied error when trying to insert a link, picture or flash

    Hi Ken,
     
    I have mailed you the website link.
    Please go throught the page and let me knw how can I resolve this issue.
     
    Thanks
    Yuvika
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