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Support forums » Products » Cute Live Support » Does Live Support work over SSL port 443?

Does Live Support work over SSL port 443?

Last post 05-07-2008, 3:51 PM by Adam. 6 replies.


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04-28-2008, 5:09 PM 39849

RajLives
Joined on 02-09-2006
Posts 4

Does Live Support work over SSL port 443?

Reply Quote

I was told that live support works over ssl however I am unable to get it work properly. I was wondering if anyone out there has been able to successfully gotten it to work. The server it's installed on doesn't have port 80 open for security reasons, it handles some payment processing and student applications to the college I work for. So far the images and links to login don't work. It is as though they are hard coded to go over port 80 in the scripts or they all use ResolveUrl. Another issue I've been having over ssl, even thought the client connects properly it does not show the visitors currently on any pages that have the monitor script on them. Support-Visitor-monitor.js.aspx

Any help would be appreciated.

Thanks

04-29-2008, 10:35 AM 39891 in reply to 39849

Adam
Joined on 09-23-2003
Aurora, ON
Posts 13,685

Re: Does Live Support work over SSL port 443?

Reply Quote

RajLives,

Please post the details of this issue.

Web site domain?

Image URL?

asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
asp wysiwyg html editor: http://cutesoft.net/ASP
asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
Live Support: http://cutesoft.net/live-support/default.aspx

04-29-2008, 12:47 PM 39900 in reply to 39891

RajLives
Joined on 02-09-2006
Posts 4

Re: Does Live Support work over SSL port 443?

Reply Quote

Adam,

I responded to your email about load balancing that was sent from sales@cutesoft.net with all this information. I will forward that to support@cutesoft.net and also copy and paste the info here.

I was told that live support works fine over SSL yet I am having many problems because it seems that all references in your software are over http, port 80 which is not open on this (these servers) off-campus. My test page:

https://www2.qcc.cuny.edu/livesupportdemo/

The image doesn’t show up nor does the link work.

Below is the code on the page.

The link to start a chat session also attempts to go over http, port 80:

http://www2.qcc.cuny.edu/LiveSupport/CuteSoft_Client/CuteChat/SupportRedirect.aspx?Referrer=&Url=https%3A//www2.qcc.cuny.edu/livesupportdemo/&_time=1209396883296

Which will not work.

Also trying to use it on our main web servers over http the same issues arise:

http://www.qcc.cuny.edu/futurestudents/howtoapplylivesupport.asp

Website visitors list in the client also doesn’t work.

05-01-2008, 4:07 PM 39946 in reply to 39900

Adam
Joined on 09-23-2003
Aurora, ON
Posts 13,685

Re: Does Live Support work over SSL port 443?

Reply Quote

RajLives,

1. Cute Live Support works fine in SSL or Https.

Please check the following threads, many developers are using https:

http://cutesoft.net/forums/thread/33963.aspx

http://cutesoft.net/forums/thread/23363.aspx

2. Cute Live Support works fine over SSL port 443.

We did another test today. It works without any problem.

3. I checked your site. The following URL doesn't work either even it uses HTTP instead of HTTPs:

http://www.qcc.cuny.edu/futurestudents/howtoapplylivesupport.asp

In general, I think your issue is caused by the installation. You have to debug it step by step or install it again.

05-01-2008, 5:29 PM 39949 in reply to 39946

RajLives
Joined on 02-09-2006
Posts 4

Re: Does Live Support work over SSL port 443?

Reply Quote

Adam,

I am not getting any errors as described by these other users. If you right click on the the broken image on this page to see the properties on this page you'll see the reference to the image is:

http://www2.qcc.cuny.edu/LiveSupport/CuteSoft_Client/CuteChat/images/141x44-offline.gif

That is why the image doesn't show up. This image location is created by your script file:

Support-Image-Button.js.aspx

This file uses the method Request.URL.ToString which does not handle https://

http://csharpaspnet.blogspot.com/2007/05/redirect-to-ssl-when.html

Try this page:

https://www2.qcc.cuny.edu/requesturl.aspx

Below is the code on the above page, just like your Support-Image-Button.js.aspx page, view the output. You will see that it shows http://www2.qcc.cuny.edu/requesturl.aspx

<%@ Page Language="C#" ContentType="text/html" ResponseEncoding="utf-8" %>
<script runat=server>
string baseurl;
</script>
<%
baseurl=Request.Url.ToString();
Response.Write(baseurl);
%>

If you click on the link on this page (where the image doesn't show properly as previously stated):

http://www.qcc.cuny.edu/futurestudents/howtoapplylivesupport.asp

You will get an error connecting yet again because the link will show:

http://www2.qcc.cuny.edu/LiveSupport/CuteSoft_Client/CuteChat/SupportRedirect.aspx?Referrer=&Url=http%3A//www.qcc.cuny.edu/futurestudents/howtoapplylivesupport.asp%23%23%23&_time=1209679776202

This link is also created using the same Request.Url.ToString();:

Below is the exact line:

var url="<%=baseurl%>"+"SupportRedirect.aspx?Referrer="+escape(document.referrer)+"&Url="+escape(location.href)+"&_time="+(new Date().getTime());

If you simply change the link to:

https://www2.qcc.cuny.edu/LiveSupport/CuteSoft_Client/CuteChat/SupportCustomer.aspx?Referrer=&Url=http%3A//www.qcc.cuny.edu/futurestudents/howtoapplylivesupport.asp%23%23%23&_time=1209680175867

You will see that it works.

If this is not clear I would appreciate a phone call, I will email you my phone number.

During your testing was port 80 closed? Or were you running http and https?

All pages that use Request.Url.ToString(); will not work if port 80 http is closed.

Namely:

EmbedChannel.ascx
SaveTemplate.Aspx
Support-Visitor-monitor.js.aspx

Support-Image-Button.js.aspx

If this is corrected I strongly believe that the images, links and even the visitor monitor will work in the client app.

Thanks

05-02-2008, 4:52 PM 39984 in reply to 39949

RajLives
Joined on 02-09-2006
Posts 4

Re: Does Live Support work over SSL port 443?

Reply Quote

Adam,

I added a line to your code on Support-Image-Button.js.aspx to enable it to work over https

baseurl=Request.Url.ToString();
baseurl = Regex.Replace(baseurl, "http:", "https:");

baseurl=baseurl.Substring(0,baseurl.LastIndexOf("/")+1);

Of course now it won't over http which doesn't matter in my app cause the port it closed.

Unfortunately the website monitor still won't work.

But an actual chat does work.

I added a line to both Support-Visitor-monitor and Support-Visitor-monitor-crossdomain.js.aspx

string __cc_urlbase=Request.Url.ToString();

   __cc_urlbase = Regex.Replace(string __cc_urlbase, "http:", "https:");


   __cc_urlbase=__cc_urlbase.Substring(0,__cc_urlbase.LastIndexOf("/")+1 );

Crossdomain:

// Do modify this line
var __cc_urlbase='<%=baseurl%>';

__cc_urlbase = Regex.Replace(string __cc_urlbase, "http:", "https:");

var chat_visitTimerid=0;

05-07-2008, 3:51 PM 40181 in reply to 39949

Adam
Joined on 09-23-2003
Aurora, ON
Posts 13,685

Re: Does Live Support work over SSL port 443?

Reply Quote

If Site A contains site B information and is Site A using https, the page will always show security warning.

For this situation, you cannot install the livesupport in Site B and add the cross domain script to site A.

You have two options:

1. Install the live support in each site. Don't use the cross domain solution.

2. If Site A is using https and Site B is not using https, install the live support in Site A instead of Site B.

Hope it helps.