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Support forums » Pricing & Licensing Issues » Purchase / License FAQ » Re: I have license key but not able to use Messenger or chat

I have license key but not able to use Messenger or chat

Last post 04-07-2008, 9:02 AM by Karen. 3 replies.


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04-04-2008, 10:12 AM 38728

Kalpesh Patel
Joined on 04-04-2008
Posts 2

I have license key but not able to use Messenger or chat

Reply Quote

We have installed Cutechat application and updated license file in "Bin" folder there is two files named "cutechat.lic","cutemessenger.lic". We have replaced that license file.

When we are using chat room and try to send message we got following error:

http://www.intellipodcast/chat/cutesoft_cleint/Cutechat/Loadscripts.aspx, 3227
(chatclient.placename||"").toLowerCase is not a function window_error

04-04-2008, 12:50 PM 38734 in reply to 38728

Karen
Joined on 07-20-2005
Posts 485

Re: I have license key but not able to use Messenger or chat

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Also running an email thread on this. Close the post and follow up on email

04-07-2008, 7:29 AM 38818 in reply to 38734

Kalpesh Patel
Joined on 04-04-2008
Posts 2

Re: I have license key but not able to use Messenger or chat

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After uploading new chat license file now it gets error for tiral version license file.

Please do needfull . We need this urgently

04-07-2008, 9:02 AM 38821 in reply to 38818

Karen
Joined on 07-20-2005
Posts 485

Re: I have license key but not able to use Messenger or chat

Reply Quote

Please email me Karen@CuteSoft.net so I can give you a new license file to try out. For any temp license files given out, I'd usually note in the email saying it's temp explicitly. Official license files shouldn't expire at all. Please note: Chat/MSG and LiveSupport v3/v4 license fies are not inter-changable. Mix up of v3/v4 license files can cause license problems