Support forums

We have our chat working again with our ISP. Now that we're able to invite people, we're seeing some issues.

 

When we se guests browsing, we often right click on them and invite them to chat. Many times they decline (which causes them to drop out of the Website Vistors list, which I am guessing is correct behavior). Sometimes they accept. When they do, their status changes to Busy and we see something like this in the Agent chat:

 

 

...but then I don't see a new "tab" show up in Conversations next to my Agent tab in order to talk with this person. Instead they drop off the Website Vistors list a few seconds later. When we try to recreate the issue, it seems to work for us (I rdp to my house, go to our site, alt tab back to my machine at the office, invite, accept on the other side, new chat tab created and everything works).

 

Could this be

a bug of some sort?

user behavior - are they closing the chat window when it pops up?

a popup blocker thwarting us?

an issue because we have chat client version 4.1.0.0 and the back end code on the web server is a couple revs back?

is this something known and fixed in 4.1, i.e. should we go through the upgrade pain?

 

Thanks!

-S

 

Syrinx,

 

When a new tab is not created, that means the conversation is not initialized.

It looks like for some reasons the guest user closes the chat window.

It seems fishy that over the last 10 days, everyone who has accepted a chat then clicks on the close button? I find it hard to believe that they'd all initially accept and then kill the window? Is there anything else we can do to test to make sure this is working properly?

 

Thanks,

-S

Syrinx,

 

Please send your site URL to Adam@CuteSoft.net and Kenneth@CuteSoft.net.

 

I don't have any clue right now.