Support forums - Failed to connect chat service

Support forums » Products » Cute Live Support » Re: Failed to connect chat service

Failed to connect chat service

Last post 01-17-2008, 10:59 AM by Adam. 5 replies.


	Sort Posts: Previous Next

01-04-2008, 2:13 AM 36157

demen
Joined on 01-04-2008
Posts 1

Failed to connect chat service

Reply Quote

i have problem in the chat:

Help me!

01-04-2008, 9:54 AM 36160 in reply to 36157

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Failed to connect chat service

Reply Quote

demen,

have you installed the web application?

If so, please check the followings:

Logging in as an operator:

When you initially open the program you will see the screen below:

Web service Url: The Url of your website which contains CuteSoft_client folder.

User name: The operator user name.

Password: The operator password.

Remember password: Check this box, if you want to save this password for next login.
< br>Go toWindows->Start->All Programs->Cute LiveSupport->Config Live Support Operator to set default value of Web service Url:
<add key="CuteChatServiceUrlBase" value="http://yoursite.com"/>

Important note about Web service Url
You must upload your CuteSoft_client folder to this exact location. For example, if the folder is located at http://yoursite.com/livesupport/CuteSoft_Client, then the URL here is http://yoursite.com/livesupport. Incorrect URL can cause exceptions.

asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
asp wysiwyg html editor: http://cutesoft.net/ASP
asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
Live Support: http://cutesoft.net/live-support/default.aspx

01-09-2008, 11:12 AM 36220 in reply to 36160

Baba Yaga
Joined on 01-09-2008
Posts 2

Re: Failed to connect chat service

Reply Quote

I have the same issue with LiveSupport and DNN 4.7. The URL is correct, but I have no users in any of the DB (perhaps it is using the DNN DB). I can configure the DNN module, but I'm unable to create operators and therefore I'm unable to login with the Client. Is there a way to manually create an operator, so I can test whether I'll be able to login with the client at all. For the record - the standalone LiveSupport works, so we know how to configure it and create operators, use the URL etc

May be your issue is the same - you do not have defined operators

01-10-2008, 2:29 PM 36245 in reply to 36220

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Failed to connect chat service

Reply Quote

Baba Yaga:

I have the same issue with LiveSupport and DNN 4.7. The URL is correct, but I have no users in any of the DB (perhaps it is using the DNN DB). I can configure the DNN module, but I'm unable to create operators and therefore I'm unable to login with the Client. Is there a way to manually create an operator, so I can test whether I'll be able to login with the client at all. For the record - the standalone LiveSupport works, so we know how to configure it and create operators, use the URL etc

May be your issue is the same - you do not have defined operators

To created new operators in DNN integration, please follow the steps below:

1. Login the operator client as DNN admin

2. In the departments/agents panel, create your departments.

3. Select the department name, right click. Choose "Add Agent" menu.

4. Type the username of your DNN in the dialog, then click OK.

Hope it helps. Let me know if you have any further questions.

01-10-2008, 3:44 PM 36256 in reply to 36245

Baba Yaga
Joined on 01-09-2008
Posts 2

Re: Failed to connect chat service

Reply Quote

I tried to login with the DNN admin, as well as, DNN host. In both cases I get the 403 Forbidden. I also tried to login with an account with admin access, same result. We are using AD authentication, so may be this is causing the problem

01-17-2008, 10:59 AM 36391 in reply to 36256

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Failed to connect chat service

Reply Quote

Please download the new integration package:

http://cutesoft.net/download/NukeLiveSupport4.zip

And read the new deployment instruction carefully:

http://cutesoft.net/Live-Support/Deployment/dotnetnuke-4x-live-support/Deployment.htm

Keep me posted.