Support forums - Integration with EXISTING customer database

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Integration with EXISTING customer database

Last post 10-24-2007, 12:41 PM by Adam. 12 replies.


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03-23-2007, 12:29 PM 27668

sirsoft2000
Joined on 03-24-2007
Posts 3

Integration with EXISTING customer database

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Hello!

1. Is it possible to customize visitor information (add/change/remove fields) in Console? I have to find a product like Cute Live Console but with possibility to display some additional information from our company customer database. The requirement is to allow operator to see the additional information while chatting with visitor.

2. If the answer for 1 question is "yes", then how can I do that?

3. If the answer for 1 question is "no", then is it possible to get source code (I have not found Source Code License for Cute Live Console) of Cute Live Console so as I be able to modify the product?

Thank you in advance!

BR, Sirsoft2000

03-26-2007, 2:30 AM 27720 in reply to 27672

sirsoft2000
Joined on 03-24-2007
Posts 3

Re: Source Code License

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Hello Karen!

Thank you for your answer! It seems to meet our requirements. The next important questions are:

1. We need to add some extra fields in the operator application. Is it enough to have just the operator application source code for that purpose?

2. Is it possible to find out the visitor identity from the operator application source code if Form Authentication is used in our company web site? The identity is transmitted within authentication cookie.

Thanks in advance!

BR, Sirsoft2000

03-26-2007, 4:38 PM 27767 in reply to 27720

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Source Code License

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sirsoft2000,

>>1. We need to add some extra fields in the operator application. Is it enough to have just the operator application source code for that purpose?

It depends what kind of fiels you want to add. For example, if you want to show client Platform and we didn't collect it in the web server side, it will not work.

>>2. Is it possible to find out the visitor identity from the operator application source code if Form Authentication is used in our company web site? The identity is transmitted within authentication cookie.

Yes.

asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
asp wysiwyg html editor: http://cutesoft.net/ASP
asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
Live Support: http://cutesoft.net/live-support/default.aspx

03-27-2007, 10:20 AM 27787 in reply to 27767

sirsoft2000
Joined on 03-24-2007
Posts 3

Re: Source Code License

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Hello Adam!

Thank you for your answer! If we can retrieve visitor identity from the authentication cookie within the operator console source code then the next important question appears:

1. Our visitors(customers) have thier own identity(a number) that is transmitted within authentication cookie. We want to associate the visitor identity retrieved from the authentication cookie with conversation history so as to have possibility to view the conversation history of the specified visitor (indicated by the visitor identity(a number)) in future in operator console. Is it possible to implement having operator console source code?

2. And if the answer to 1. is "yes" then will you provide more detail explanation after buying source code of the operator console and appropriate license how to do it in the case of some questions from our side?

Thanks in advance!

BR, Sirsoft2000

03-27-2007, 1:08 PM 27793 in reply to 27787

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Source Code License

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Sirsoft2000,

If you want Cute Live Support get username/identity from your own membership, you should integrate Cute Live Support with it.

Please check this article: It also works for Cute Live Support.

Integration with an existing user membership database

http://cutesoft.net/ASP.NET+Chat/Developer-Guide/integration_overview.htm

10-19-2007, 12:18 PM 34438 in reply to 27672

bbajohr
Joined on 07-05-2006
Posts 19

Re: Source Code License

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Does this mean that, with the operator source code, we can add fields collected through the modified web client code without having to purchase the source code for all of the application?

Our client is interested in using CuteLiveSupport with some modification but does not want to spend $25K to do it.

Is there updated pricing for the source code?

10-22-2007, 1:40 PM 34497 in reply to 34451

bbajohr
Joined on 07-05-2006
Posts 19

Re: Source Code License

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Thanks Karen for the updated pricing but I just need to be clear on the first part of my question as well...

Does this mean that, with the operator source code, we can add fields collected through the modified web client code without having to purchase the source code for all of the application?

10-23-2007, 8:50 AM 34516 in reply to 34498

bbajohr
Joined on 07-05-2006
Posts 19

Re: Source Code License

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Yes, you may have answered my question.

10-24-2007, 11:39 AM 34563 in reply to 34451

bbajohr
Joined on 07-05-2006
Posts 19

Re: Source Code License

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Any estimate on when V4 is to be released?

10-24-2007, 12:41 PM 34565 in reply to 34563

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Source Code License

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Next week.