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Users cannot connect to chat rooms - CuteChatUser problem

Last post 02-21-2007, 8:25 AM by ggoodwin. 23 replies.
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  •  01-26-2007, 11:17 AM 26151

    Users cannot connect to chat rooms - CuteChatUser problem

    I am running v3.1.1 of CuteChat standalone.  Some users are having a problem connecting to chat rooms.  When they attempt to connect to the chat room they get the message 'Object reference not set to an instance of the object'.  Deleting their user record from the CuteChatUser table and recreating it with a new UserId fixes the problem, but then the problem happens again after a day or so. 
     
    I am trying to understand how the CuteChat app handles data in the CuteChatUser table. If I delete the record of the user in the CuteChatUser table and create a new record with a new UserId the user can access the chat room again.  I tried turning on identity_insert, deleting the existing record from the CuteChatUser table, and recreating the record with the same UserId value, but this did not fix the problem.  The problem with deleting the record from the CuteChatUser table and having a new UserId assigned is that the log in CuteChatMessage will not all join up to a single user id for the user.
     
     
    Is there a config setting that can be set to turn off user cache?  Is there any way to fix this problem?  Am I missing something?  I created some custom provisioning code to add users in to the CuteChat database.  I am not currently hooking up the membership in the CuteChat app to our existing system.
     
    Thanks,
    Greg
  •  01-26-2007, 11:32 AM 26152 in reply to 26151

    Re: Users cannot connect to chat rooms - CuteChatUser problem

    The chat app is running in a load balanced environment.  The filtering mode in the load balanced environment is set to single.
     
    Greg
  •  01-26-2007, 12:37 PM 26155 in reply to 26151

    Re: Users cannot connect to chat rooms - CuteChatUser problem

    >>Some users are having a problem connecting to chat rooms.  When they attempt to connect to the chat room they get the message 'Object reference not set to an instance of the object'.  Deleting their user record from the CuteChatUser table and recreating it with a new UserId fixes the problem, but then the problem happens again after a day or so. 
     
    Does this happen to all users or certain users?

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  •  01-26-2007, 12:58 PM 26157 in reply to 26155

    Re: Users cannot connect to chat rooms - CuteChatUser problem

    The site has not been up long enough for me to determine a real pattern.  As of now it seems to happen to certain users, but we keep getting new support requests for users which this has not happened to before.
  •  01-26-2007, 12:58 PM 26158 in reply to 26155

    Re: Users cannot connect to chat rooms - CuteChatUser problem

    The site has not been up long enough for me to determine a real pattern.  As of now it seems to happen to certain users, but we keep getting new support requests for users which this has not happened to before.  It may
  •  01-26-2007, 12:58 PM 26159 in reply to 26155

    Re: Users cannot connect to chat rooms - CuteChatUser problem

    The site has not been up long enough for me to determine a real pattern.  As of now it seems to happen to certain users, but we keep getting new support requests for users which this has not happened to before.  It may be related to the
  •  01-26-2007, 12:58 PM 26160 in reply to 26155

    Re: Users cannot connect to chat rooms - CuteChatUser problem

    The site has not been up long enough for me to determine a real pattern.  As of now it seems to happen to certain users, but we keep getting new support requests for users which this has not happened to before.  It may be related to the amount of
  •  01-26-2007, 12:58 PM 26161 in reply to 26155

    Re: Users cannot connect to chat rooms - CuteChatUser problem

    The site has not been up long enough for me to determine a real pattern.  As of now it seems to happen to certain users, but we keep getting new support requests for users which this has not happened to before.  It may be related to the amount of use by the
  •  01-26-2007, 12:58 PM 26162 in reply to 26155

    Re: Users cannot connect to chat rooms - CuteChatUser problem

    The site has not been up long enough for me to determine a real pattern.  As of now it seems to happen to certain users, but we keep getting new support requests for users which this has not happened to before.  It may be related to the amount of use by the user.
  •  01-26-2007, 12:58 PM 26163 in reply to 26155

    Re: Users cannot connect to chat rooms - CuteChatUser problem

    The site has not been up long enough for me to determine a real pattern.  As of now it seems to happen to certain users, but we keep getting new support requests for users which this has not happened to before.  It may be related to the amount of use by the user or
  •  01-26-2007, 12:58 PM 26164 in reply to 26155

    Re: Users cannot connect to chat rooms - CuteChatUser problem

    The site has not been up long enough for me to determine a real pattern.  As of now it seems to happen to certain users, but we keep getting new support requests for users which this has not happened to before.  It may be related to the amount of use by the user or the
  •  01-26-2007, 12:58 PM 26165 in reply to 26155

    Re: Users cannot connect to chat rooms - CuteChatUser problem

    The site has not been up long enough for me to determine a real pattern.  As of now it seems to happen to certain users, but we keep getting new support requests for users which this has not happened to before.  It may be related to the amount of use by the user or the number of times they
  •  01-26-2007, 12:58 PM 26166 in reply to 26155

    Re: Users cannot connect to chat rooms - CuteChatUser problem

    The site has not been up long enough for me to determine a real pattern.  As of now it seems to happen to certain users, but we keep getting new support requests for users which this has not happened to before.  It may be related to the amount of use by the user or the number of times they have logged
  •  01-26-2007, 12:58 PM 26167 in reply to 26155

    Re: Users cannot connect to chat rooms - CuteChatUser problem

    The site has not been up long enough for me to determine a real pattern.  As of now it seems to happen to certain users, but we keep getting new support requests for users which this has not happened to before.  It may be related to the amount of use by the user or the number of times they have logged on.
  •  01-26-2007, 1:00 PM 26168 in reply to 26167

    Re: Users cannot connect to chat rooms - CuteChatUser problem

    Not sure why so many posts were posted on my last reply. 
     
  •  01-26-2007, 1:05 PM 26169 in reply to 26167

    Re: Users cannot connect to chat rooms - CuteChatUser problem

    ggoodwin:
    The site has not been up long enough for me to determine a real pattern.  As of now it seems to happen to certain users, but we keep getting new support requests for users which this has not happened to before.  It may be related to the amount of use by the user or the number of times they have logged on.
     
    I believe this relates to load balanced environment.
     
    How many concurrent chatters do you have?
     
    Is that possible for you to turn off load balancing and try again?
     
     
     

    asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
    Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
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    asp wysiwyg html editor: http://cutesoft.net/ASP
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    Live Support: http://cutesoft.net/live-support/default.aspx

  •  01-26-2007, 1:27 PM 26173 in reply to 26169

    Re: Users cannot connect to chat rooms - CuteChatUser problem

    It will not be easy for us to set up, but if you think this will fix it I can.
  •  01-26-2007, 1:34 PM 26176 in reply to 26173

    Re: Users cannot connect to chat rooms - CuteChatUser problem

    Please try this.
     
    This is the only solution I have right now.
     
     

    asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
    Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
    asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
    asp wysiwyg html editor: http://cutesoft.net/ASP
    asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
    Live Support: http://cutesoft.net/live-support/default.aspx

  •  01-26-2007, 1:54 PM 26177 in reply to 26176

    Re: Users cannot connect to chat rooms - CuteChatUser problem

    We will convert over and I will let you know how it goes.  The application has the ability to handle multiple servers, is it not the case that load balancing is supported?
  •  01-26-2007, 3:56 PM 26180 in reply to 26177

    Re: Users cannot connect to chat rooms - CuteChatUser problem

    I've set up the application on a different server outside of load balancing.  Does CuteChat not support load balancing?
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