It appeared after looking at a couple of other threads here (http://cutesoft.net/forums/thread/67256.aspx and http://cutesoft.net/forums/post/66439.aspx) that our server version was out of date, so I have re-installed it. It did resolve the strange characters and the problem with not being able to accept a request. However, now I am having a problem on Firefox where the customer gets an error message when they try to Start a chat. It occurs right after the customer fills out the Name/Email/Question form and then click "Start Chat...".   The problem so far only appears to effect FireFox -- it works great on IE8, IE9, and Chrome.  Thoughts?

 

Thanks,

Peter

Hi PeterPed,

 

Please try the way below, it will fix this error

 

open "\CuteSoft_Client\CuteChat\SupportClient.js", add the code below into the top of this page

var span_pos=document.getElementById("span_pos");
var input_url=document.getElementById("input_url");
var input_referrer=document.getElementById("input_referrer");
var span_waiting=document.getElementById("span_waiting");
var span_nextline=document.getElementById("span_nextline"); 

 

Regards,

 

Ken