Support forums » Products » Cute Editor for .NET » Re: Its working now BUT WHY

The License for Editor is not valid.

Last post 10-13-2005, 2:29 PM by Adam. 8 replies.


	Sort Posts: Previous Next

10-10-2005, 11:21 AM 11573

parms3000
Joined on 03-21-2005
Posts 16

The License for Editor is not valid.

Reply Quote

Cutesoft has again stopped working the 4th time since we purchased it.

I am getting the error message "The License for Editor is not valid. " I have downloaded the most recent version and placed it in project.

It is not working locally or on the server.

Please help.

this is the error

Server Error in '/VS' Application.

The License for Editor is not valid.

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.ComponentModel.LicenseException: The License for Editor is not valid.

Source Error:

Line 85: 								<P></P>
Line 86: 								<P>
Line 87: 									<CE:Editor id="Editor1" runat="server" Width="472px" Height="320px" EditorWysiwygModeCss="parms.css"
Line 88: 										ConfigurationPath="~/CuteSoft_Client/CuteEditor/Configuration/parm.config">
Line 89: 										<FrameStyle Height="100%" BorderWidth="1px" BorderStyle="Solid" BorderColor="Silver" Width="100%"

Source File: c:\inetpub\wwwroot\vs\admin\notes_edit.aspx Line: 87

10-10-2005, 12:53 PM 11576 in reply to 11573

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: The License for Editor is not valid.

Reply Quote

This message usually results from one of the following scenarios:

1. The 30-day free evaluation period has expired.

Solution:

Purchase CuteEditor and we will send your own license file to unlock your copy of CuteEditor.
Download the evaluation version from the CuteSoft site again and continue your evaluation.

2. You have your own license file. But you are using evaluation license file for some reasons.

Solution:

Please find the license file we sent to you and upload it to your server. If you can't find the license file, email us and specify the email address used for purchasing in your email.

3. You have placed the order but haven't received the license file for some reason.

Solution:

Email us and specify the email address used for purchasing in your email.

4. The actual domain name (or the IP address) has changed.

Solution:

Email us and specify the email address used for purchasing in your email.

asp.net Chat http://cutesoft.net/ASP.NET+Chat/default.aspx
Web Messenger: http://cutesoft.net/Web-Messenger/default.aspx
asp.net wysiwyg editor: http://cutesoft.net/ASP.NET+WYSIWYG+Editor/default.aspx
asp wysiwyg html editor: http://cutesoft.net/ASP
asp.net Image Gallery: http://cutesoft.net/ASP.NET+Image+Gallery/default.aspx
Live Support: http://cutesoft.net/live-support/default.aspx

10-10-2005, 1:00 PM 11578 in reply to 11576

Camille Trapp
Joined on 06-20-2005
Posts 5

Re: The License for Editor is not valid.

Reply Quote

Same thing here Adam.

I am using the license you sent me.

It quit working this morning.

10-10-2005, 1:09 PM 11579 in reply to 11578

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: The License for Editor is not valid.

Reply Quote

You are using evaluation license file for some reasons. Please write to karen AT CuteSoft and specify the email address and specify the email address used when purchasing the product.

Please download the temp license file from here. You can use this license file to get your site working first.

Keep me posted.

10-10-2005, 1:11 PM 11580 in reply to 11579

globez
Joined on 06-27-2005
Posts 2

Re: The License for Editor is not valid.

Reply Quote

We starting getting the same thing this morning and have been running with the license you sent us after purchase for a few months now.

10-10-2005, 1:17 PM 11582 in reply to 11580

globez
Joined on 06-27-2005
Posts 2

Re: The License for Editor is not valid.

Reply Quote

I should also note that we tried the temp license file above and are getting the same error.

10-10-2005, 1:33 PM 11584 in reply to 11582

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: The License for Editor is not valid.

Reply Quote

Please download the temp license file again.

We just fixed the problem. Sorry for the inconvenience.

10-13-2005, 5:07 AM 11693 in reply to 11584

parms3000
Joined on 03-21-2005
Posts 16

Its working now BUT WHY

Reply Quote

Using the temporary licence it is now working.

I have had an email from Cutesoft saying now that its due to our administrant email and site domain name actually being different.

We told cute soft when we purchased the product what the domain name was of the site on which we wanted to use it.

Also why did it stop working now, we have been using the product for over 6 months now, why has the licence suddenly become an issue.

CuteEditor is a very good to use but we are strongly considering other solutions now because of its unpredictability.

We are really confused with this product now.

10-13-2005, 2:29 PM 11705 in reply to 11693

Adam
Joined on 09-23-2003
Aurora, ON
Posts 18,678

Re: Its working now BUT WHY

Reply Quote

You are using evaluation license file for some reasons. Please write to karen AT CuteSoft and specify the email address and specify the email address used when purchasing the product.

Please note that the official license file never expire.