It has been reported to us that some messages sent via our Cute Live Support installation are not coming through, and we cannot find out why.

 

Does anyone have any idea what might be happening?

Hi rcole,

 

Please check the sql connection string, ensure that the connection string is correct.

 

And please check the sql account which you used to connect the database, ensure that the account still have the write/read permission of the database.

If allow, please use a new sql account to test it.

 

Keep me posted.

 

Regards,

 

Ken 

Hi Ken,

 

We have investigated the issue from our end and there is nothing wrong with the connection string. There is also no problem with the database. Can you please revisit this and let me know your findings asap?

 

Many thanks