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License Error : ip not match!

Last post 01-20-2017, 2:00 PM by Kenneth. 4 replies.
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  •  01-13-2017, 12:09 PM 85280

    License Error : ip not match!

    We paid for an IP licence for aspuploader.

     

    After working beautifully for a few months our web page now displays the following error: License Error : License Error : (2) ip not match!192.168.1.50:xxx.xxx.235.94 at function Oxd3 at function Oxbf 

     

    Our webserver is on ...235.94 and the software is comparing it with the server's local IP which is ...1.50. 

     

    There must be an easy fix for this, for example the ability to add a second (local) local IP address to the IP licence. Or something...?

     

    At present the software is effectively dead and we do need a solution quickly please!

     

     

  •  01-16-2017, 2:05 PM 85281 in reply to 85280

    Re: License Error : ip not match!

    Hi,

     

    the ip license only can use for the ip what you set for your license. if you have change the site ip, then you can contact Adam@CuteSoft.net, adam will handle the ip change for you directly.

     

    Regards,

     

    Ken 

  •  01-16-2017, 2:05 PM 85282 in reply to 85280

    Re: License Error : ip not match!

    Hi,

     

    the ip license only can use for the ip what you set for your license. if you have change the site ip, then you can contact Adam@CuteSoft.net, adam will handle the ip change for you directly.

     

    Regards,

     

    Ken 

  •  01-17-2017, 12:43 PM 85283 in reply to 85282

    Re: License Error : ip not match!

    Hi Ken

     

    Thanks for your reply.

     

    My IP has not changed and is still correct. The problem is that the aspuploader software on the server is reading the server's local ip address of 192.168.1.50 instead of the wan IP, to which the licence relates.

     

    Should I email Adam and ask to change the licence code to my local IP?

     

    Thanks in advance 

  •  01-20-2017, 2:00 PM 85285 in reply to 85283

    Re: License Error : ip not match!

    Yes, please contact adam about it.

     

    Regards,

     

    Ken 

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