License Error: You are using an incorrect license file.

Last post 04-23-2009, 9:13 AM by cutechat. 3 replies.
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  •  04-21-2009, 2:40 PM 51334

    License Error: You are using an incorrect license file.

    Hi,
     
    I am getting the following error just after a file has been uploaded:
     
    License Error: You are using an incorrect license file.

    We do not get the error on localhost - only when deployed to a server. We've been issued with 2 .lic files now from your support team but both have the same issue.
     
    The web.config is setup corrected - both the IIS5/6 and 7 sections. We've 100% checked that there is only 1 .lic on the entire server's hard disk, and we've restarted both IIS and the physical machine several times.
     
    The .lic file in is the web applications BIN directory - it is an IP license
     
    The only thing we can think that may be causing it is that our site uses dynamic domains - however all the domains that use the AjaxUploader component are on the same physical server, and that server only has 1 IP address.
     
    We'd really appretiate some assistance on this as we've been unable to test the license since purchasing it last week.
     
    Many thanks,
     
    db
  •  04-21-2009, 2:45 PM 51335 in reply to 51334

    Re: License Error: You are using an incorrect license file.

    dgburton,
     
    It is a license file issue.
     
    >>however all the domains that use the AjaxUploader component are on the same physical server, and that server only has 1 IP address
     
    What kind of license file are you using? It looks like you should use an IP license for this situation.
     
    Keep me posted

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  •  04-21-2009, 3:24 PM 51337 in reply to 51335

    Re: License Error: You are using an incorrect license file.

    Hi,
     
    It is an IP license that we have purchased, specifically because we will be using multiple subdomains.
     
    Look forward to hearing from you,
     
    db
     

  •  04-23-2009, 9:13 AM 51429 in reply to 51337

    Re: License Error: You are using an incorrect license file.

    Hi,
     
    There is a little code syntax bug , we have fixed it, please download it again.
     
    Regards,
    Terry
     
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