Support forums

I placed my order for the Small Business License and got an e-mail from the online store that my card has been charged.  I was under the impression that I would be able to get my purchase right away via download or email.  As yet, I have received nothing.

 

I have sent 2 emails to support, but no one has replied.

 

Can someone please tell me how to get the product I just paid for?

 

 

Dear customer,

 

We do have online order process system for Paypal transactions. If everything goes well for your order, you will be redirected to an online license file generation form AND you will get an auto-generated email about license generation plus a temp license file. Unfortunately share-it doesn't support such online practise and share-it orders come through thorough verification before we get notified. The process may take 2-4 hours. I personally check for orders by the end of the day and not let any order unattended overnight.

 

Please email me stating your buyer's email@ and the product purchased, I will take a look

Thanks for your business