CuteEditor for .NET

Troubleshooting

This section describes how to troubleshoot some common problems encountered in CuteEditor.

ID Problem / Error message

"The License for Editor is not valid."

Don't panic; this is an easy fix.

This message usually results from one of the following scenarios:

1. The 30-day free evaluation period has expired.

Solution:

  • Purchase CuteEditor and we will send your own license file to unlock your copy of CuteEditor.
  • Download the evaluation version from the CuteSoft site again and continue your evaluation.

2. You have your own License File, but you are using an Evaluation License file.

Solution:

  • Please find the license file we sent to you upon purchase, and upload it to your server. If you are unable to find the license file, email us and specify the email address used for purchasing in your response.


3. You have placed your order for CuteEditor, but have not received your license file.

Solution:

  • Email us and specify the email address used for purchasing in your response.


4. The actual domain name (or the IP address) has changed.

Solution:

  • Email us and specify the email address used for purchasing in your response.

"My NetSpell doesn't work. I have an error."

This message usually results from the following situation:

1. NetSpell can't find the Dictionary Folder.

Solution:

      Make sure you specified the Dictionary Folder in your web.config which is required by NetSpell.

      <appSettings>
         <addkey="DictionaryFolder"value="bin"/>
      </appSettings>

For detailed information, please check LoreSoft.com Site.