Variables Allowed in Greeting Message
There are currently two variables allowed in the Greeting Message
%%user%% - This variable will insert the visitor's login name into
your Greeting Message
(example: Hello %%user%% ! How may I help you today?)
%%operator%% - This variable will insert the operator's name into
your Greeting Message.
(example: Hello %%user%% ! My name is %%operator%%, how may I help you today?)
Create Greeting Message
Greeting Message can be stored so that you can use them on the fly. To create your Greeting Message you will follow the following
instructions.
From the menu bar, choose Tools >> Operator profile. A new window appears.
On this new window you can enter in your Greeting Message information and Submit to save.
Finish filling out the greeting message for your visitor and click the ok button.
(example: Hello %%user%% ! How may I help you today?)